Administrator, Student Reception

• Employment Type: Full-Time (35-hour week)
• Duration: Continuing Role
• Remuneration: Level 5 from $88k + 17% superannuation & leave loading
• Location:  Kensington NSW (flexible working arrangements)
• Benefits: Cultural Leave and Indigenous Employee Network

This position is open to Aboriginal and/or Torres Strait Islander applicants only.

UNSW has obtained an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate and recruit professional and academic positions for Aboriginal and Torres Strait Islander persons only, to fulfil UNSW's goal of a representative workforce rate.

Why your role matters

The Administrator (Student Reception) provides high-quality administrative support and customer service at the reception of the Nura Gili Centre for Indigenous Programs. As the first point of contact for students, staff, and visitors, the role manages on-the-ground enquiries, assesses requests and correspondence, and directs matters to the appropriate team. It also oversees day-to-day administration for the Nura Gili Indigenous Student Success Team, ensuring services are delivered efficiently to support the Centre's operations.

The position reports to the Deputy Director, Nura Gili, supports the Director, Nura Gili, and has no direct reports.

Specific accountabilities include:

• Contribute to a positive and dynamic Nura Gili community, informed by culturally affirming values, experiences and shared aspirations, by creating a welcoming space, maintaining effective channels of communication, and responding to urgent and often sensitive matters appropriately.
• Act as the first point of contact for internal and external stakeholders and respond to a range of inperson, telephone and email enquiries by prioritising requests and correspondence, then actioning or escalating as necessary.
• Provide high-level administrative support to the Indigenous Student Success Team and oversee day-to-day administrative operations, supporting other Nura Gili teams as required.
• Provide effective specialist advice relating to administrative guidelines, processes and activities.
• Develop and maintain detailed filing systems, spreadsheets, databases, websites and other administrative systems.

About You:

• This position is open to Aboriginal and/or Torres Strait Islander applicants only. UNSW has obtained an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate and recruit professional and academic positions for Aboriginal and Torres Strait Islander persons only, to fulfil UNSW's goal of a representative workforce rate. Confirmation of Aboriginality will be required.
• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• Demonstrated ability to create positive, vibrant and respectful relationships.
• Demonstrated time management, organisational and problem-solving skills, including the ability to meet deadlines.
• Well-developed interpersonal and written and verbal communication skills.
• Demonstrated experience providing effective customer service and support to clients at all levels.
• Proficient computer literacy with excellent skills in Microsoft Office applications.
• Ability to make sound judgements and work both independently and as part of a team.
• Demonstrated experience supporting and contributing to projects and initiatives.
• An understanding of and commitment to UNSW's aims, objectives and values in action, together with relevant policies and guidelines.

Pre-employment checks including a NSW Working with Children's Check are required for this position.

The Organisation

UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. But what makes us different isn't only what we do, it's how we do it. Together, we are driven to be thoughtful, practical, and purposeful in all we do.  If you want a career where you can thrive, be challenged and do meaningful work, you're in the right place.

Benefits and Culture:

UNSW offers a competitive salary and access to UNSW benefits including:

• Cultural Leave
• Indigenous Employee Network
• Flexible working
• Additional 3 days of leave over the Christmas period
• Access to lifelong learning and career development
• Progressive HR practices
• Discounts and entitlements

More information on the great staff benefits and culture can be found here.

To Apply: Please submit your CV and Cover Letter addressing your suitability for the role.

A copy of the Position Description can be found on .

Applications close: Friday 21st November at 11.55pm

Establishing your status as an Aboriginal and/or Torres Strait Islander person means any person who:

• is of Australian Aboriginal and/or Torres Strait Islander descent;
• identifies as an Australian Aboriginal and/or Torres Strait Islander person; and
• is accepted as such by the community in which you live and or have lived.

All offers of employment will be subject to prior submission of satisfactory proof of Aboriginality. For more information on what constitutes as proof of Aboriginality, please email

Get in Touch: Nat Chenhall – Manager Indigenous Employment

Get in Touch: Chloe Gane – Talent Acquisition Consultant

Applications cannot be accepted if sent directly to the contacts listed.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.