Client Services Administrator

1 week ago

Greater Melbourne Area, Australia brandsec Full time $60,000 - $80,000 per year

About Brandsec

Brandsec is a trusted leader in domain name management, helping businesses protect and optimise their online presence through expert domain portfolio management and related services. We support some of Australia's largest brands to securely manage their digital assets. Our success and rapid growth are driven by the dedication and talent of our team, and we are currently seeking a motivated and detail-oriented individual with domain name industry experience to join us as a
Client Services Administrator
.

Role Purpose

The Client Services Administrator plays a vital role in providing administrative and operational support across our domain name management services, helping to ensure a seamless experience for our clients and enhance overall satisfaction.

Key Responsibilities:

  • Assist with domain registrations, renewals, transfers, SSL & DNS management.
  • Maintain accurate client domain records and documentation.
  • Support onboarding, invoicing reviews, and client reporting.
  • Respond to and resolve client queries promptly.
  • Collaborate with internal teams and external providers to deliver exceptional service.
  • Identify and implement process improvements.

About You:

  • Proven experience in the
    domain name industry
    .
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities is a
    must
    .
  • Excellent communication skills and a client-first mindset.
  • Proficient in Microsoft Office and ticketing tools.

Why Join Us?

  • Be part of a fast-growing, niche industry.
  • Collaborative, supportive team environment.
  • Opportunities for growth and development.

Apply via LinkedIn with your
resume
,
salary expectations
, and a brief
cover letter
.

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