IT Operations Team Lead

2 weeks ago

Sydney, New South Wales, Australia xceltium Full time $120,000 - $180,000 per year

Why you'd want to join

This organisation has been operating for more than 70 years in the financial services sector, earning a reputation for stability, innovation, and member focus.

With a team of over 250 employees supporting a large member base across Australia, it continues to invest heavily in digital transformation, infrastructure modernisation, and new technologies to improve services and deliver stronger outcomes.

Here, you'll be part of a business that values progress, innovation, and community connection. With a clear technology roadmap, leadership that supports fresh ideas, and a strong sense of purpose, this is an opportunity to grow your leadership career in an environment where IT plays a central role in shaping the future.

About the Role – IT Operations Team Lead

In this hands-on leadership role, you'll oversee a high-performing team of five, responsible for the stability, performance, and security of the IT Infrastructure & Networks that underpins business operations. You'll drive operational excellence, resilience, and continuous improvement across both on-premises systems and cloud platforms.

Key Responsibilities

  • Lead and mentor an IT Operations team (5 direct reports) to deliver secure, reliable IT services
  • Administer and optimise Windows Server (2016–2022), Hyper-V virtualization, and Azure infrastructure
  • Manage switching, routing, VPNs, VLANs, and Fortinet firewalls for network performance and security
  • Oversee Microsoft Entra ID, Exchange, O365, SQL environments, enterprise backups, and disaster recovery
  • Ensure system health through patching, monitoring, optimisation, and security uplift initiatives
  • Drive automation and efficiency using PowerShell, Power Apps, or similar tools
  • Deliver infrastructure projects aligned with organisational priorities and innovation strategy
  • Maintain compliance with governance, security standards, and audit requirements

What You'll Bring

  • Proven leadership experience managing a small IT team (2+ years)
  • 5+ years' experience in IT operations, infrastructure, or systems administration
  • Expertise in Windows Server, Hyper-V, Azure, and enterprise networking (switching, routing, firewalls)
  • Strong practical experience with Fortinet firewalls or similar technologies
  • Proficiency in automation and scripting (PowerShell, Function Apps, etc.)
  • Excellent problem-solving, communication, and stakeholder engagement skills
  • Relevant certifications (Microsoft, Cisco, ITIL, etc.) highly regarded

Why This Role Stands Out

  • Lead and innovate: Guide a skilled team while staying technically hands-on
  • Impact and purpose: Contribute to a financial services organisation with over 70 years of history and strong community presence
  • Technology-driven: Work with a modern infrastructure stack and play a key role in ongoing digital transformation
  • Flexibility and rewards: Parramatta-based with hybrid flexibility (2–3 days WFH), competitive salary + bonus

Next Steps

Ready to shape IT Operations in a forward-thinking financial services organisation? Apply now or contact Matt at Xceltium via or LinkedIn for a confidential discussion.

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