Customer Service Officer

3 days ago

Cairns, Queensland, Australia Sea Swift Full time $60,000 - $80,000 per year

Customer Service Officer

We are seeking an enthusiastic and driven Customer Service Officer with the ability to go above and beyond providing exceptional customer focused logistic solutions in a fast-paced environment.

What will you be doing:

  • Respond to customer enquires either by telephone, email, or face to face with excellent verbal and written communication skills.
  • Assisting customers with a diverse range of queries including schedule interpretation, freight preparation, distribution and tracking of cargo.
  • Generate customer quotes, prompt processing of consignments, invoices, and credits in accordance with policies and procedures.
  • Work alongside Operations and Marine departments to efficiently plan and coordinate customer-based freight solutions.
  • Undertake general reception tasks such as invoice reconciliation and stock ordering.
  • Maintain and update live schedules via the website and issuing notices to customers and suppliers.
  • Confident in handling customer grievances by establishing a sincere tactful approach.
  • Assisting the Sales team with Ad hoc tasks

About your experience:

  • Administration all-rounder (previous experience in freight logistics desirable)
  • High level computer literacy, with proficiency in Microsoft Office (Word/Excel/Outlook)
  • Ability to take initiative and work autonomously across multiple software platforms.
  • High level written & verbal communication skills.
  • High level of accuracy and attention to detail
  • Excellent time management and organisation skills.
  • Open car licence (Highly desirable)
  • Polite phone manner
  • Experience in the CRM programme advantageous

About the company:

Sea Swift is Northern Australia's largest shipping company, with an extensive marine transport network ensuring that the world is at our customers' doorstep.

Benefits

  • Work life balance
  • Study leave and paid training
  • Employee assistance program
  • Training and development plans
  • Rewards and recognition framework
  • Discounted Health Insurance
  • Salary Sacrifice options

You must have the right to live and work in Australia to apply for this role. Only successful candidates will be contacted.

The successful applicant will be subject to interview,  reference checks, drug and alcohol screen and pre-employment medical.

Sea Swift is an equal opportunity employer.

  • Customer Service Officer

    2 weeks ago

    Cairns, Queensland, Australia SmartLynx Australia Full time $40,000 - $80,000 per year

    Welcome AboardWho We AreSmartLynx Australia (formerly Skytrans), an Australian passenger airline and part of Avia Solutions Group, operates 13 regional aircraft specialising in Regular Public Transport (RPT), charter, and ACMI (Aircraft, Crew, Maintenance, Insurance) services across the Asia-Pacific. As the Group's first ACMI provider in Australia, SmartLynx...

  • Customer service advisor

    2 weeks ago

    Cairns, Queensland, Australia Cairns Auto Spark & Mechanical Full time $45,000 - $60,000 per year

    About the RoleThis role is a mix of customer service and administration, supporting the smooth running of our busy workshop. You'll be the first point of contact for our customers and will play a key role in delivering excellent service from booking to vehicle pick-up.Key ResponsibilitiesGreeting customers, handling enquiries, and booking service...

  • Regional Support Officer, State Emergency Services,

    1 day ago

    Cairns, Queensland, Australia Queensland Police Service Full time $60,000 - $90,000 per year

    The SES is the primary responder for storm and flood events and provides support to other agencies such as Queensland Police Service through performing additional functions including search and rescue, emergency traffic management, and road crash rescue.The SES becomes involved in preparing for, and responding to, many different types of disasters and...

  • Regional Support Officer, State Emergency Services

    23 hours ago

    Cairns, Queensland, Australia Queensland Police Service Full time $90,000 - $110,000 per year

    The SES is the primary responder for storm and flood events and provides support to other agencies such as Queensland Police Service through performing additional functions including search and rescue, emergency traffic management, and road crash rescue.The SES becomes involved in preparing for, and responding to, many different types of disasters and...

  • Customer Service Representative

    5 days ago

    Cairns, Queensland, Australia BlueScope Full time $60,000 - $80,000 per year

    Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Customer Service Representative

    7 days ago

    Cairns, Queensland, Australia BlueScope Full time $50,000 - $80,000 per year

    Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Customer Service

    5 days ago

    Cairns, Queensland, Australia GFG Alliance Full time $40,000 - $60,000 per year

    About The RoleJoin a successful branch working closely with Account Managers, Operations and the Leadership team, to ensure customers are having a continuously positive experience with Tonkin. We will support you with extensive training learning to interpret drawings from customers. You will convert them into quotes and orders, as well as simple machine...

  • Customer Service Supervisor

    24 hours ago

    Cairns, Queensland, Australia Hertz Australia Pty Ltd Full time $90,000 - $120,000 per year

    Customer Service SupervisorFull Time PositionCairns, QLDHertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand...

  • Customer Service Attendant

    2 weeks ago

    Cairns, Queensland, Australia Trinity Petroleum Services Full time $104,000 - $130,878 per year

    Trinity Petroleum Services Pty Ltd is a locally operated company with two Lubricant Distribution Outlets and 16 Fuel & Convenience Retail Stores in Northern Queensland.  We are looking for an energetic individual who is reliable, has a passion for high level customer service and is able to attend to the various cleaning and re-stocking duties with...

  • Customer Service Attendant

    7 days ago

    Cairns, Queensland, Australia TRINITY PETROLEUM SERVICES Full time $45,000 - $60,000 per year

    Trinity Petroleum Services is an independent petroleum company with 16 Fuel & Convenience retail outlets in North Queensland.Are you passionate about great food and excellent customer service? Join the team at our Spence Street site in Cairns – a busy 24/7 site with a well-earned reputation for delicious food and friendly service.As a Customer Service...