Customer Service Officer

3 days ago

Cairns, Queensland, Australia Sea Swift Full time $60,000 - $80,000 per year

Customer Service Officer

We are seeking an enthusiastic and driven Customer Service Officer with the ability to go above and beyond providing exceptional customer focused logistic solutions in a fast-paced environment.

What will you be doing:

  • Respond to customer enquires either by telephone, email, or face to face with excellent verbal and written communication skills.
  • Assisting customers with a diverse range of queries including schedule interpretation, freight preparation, distribution and tracking of cargo.
  • Generate customer quotes, prompt processing of consignments, invoices, and credits in accordance with policies and procedures.
  • Work alongside Operations and Marine departments to efficiently plan and coordinate customer-based freight solutions.
  • Undertake general reception tasks such as invoice reconciliation and stock ordering.
  • Maintain and update live schedules via the website and issuing notices to customers and suppliers.
  • Confident in handling customer grievances by establishing a sincere tactful approach.
  • Assisting the Sales team with Ad hoc tasks

About your experience:

  • Administration all-rounder (previous experience in freight logistics desirable)
  • High level computer literacy, with proficiency in Microsoft Office (Word/Excel/Outlook)
  • Ability to take initiative and work autonomously across multiple software platforms.
  • High level written & verbal communication skills.
  • High level of accuracy and attention to detail
  • Excellent time management and organisation skills.
  • Open car licence (Highly desirable)
  • Polite phone manner
  • Experience in the CRM programme advantageous

About the company:

Sea Swift is Northern Australia's largest shipping company, with an extensive marine transport network ensuring that the world is at our customers' doorstep.

Benefits

  • Work life balance
  • Study leave and paid training
  • Employee assistance program
  • Training and development plans
  • Rewards and recognition framework
  • Discounted Health Insurance
  • Salary Sacrifice options

You must have the right to live and work in Australia to apply for this role. Only successful candidates will be contacted.

The successful applicant will be subject to interview,  reference checks, drug and alcohol screen and pre-employment medical.

Sea Swift is an equal opportunity employer.

  • Customer Service Professionals

    2 weeks ago

    Cairns, Queensland, Australia beBeeService Full time $55,000 - $65,000

    Network Officers play a critical front-line role in the provision of customer service and support.They will also provide revenue protection, transport information, and foster passenger and driver safety. The ideal candidate will be able to engage with diverse audiences, including school children, and navigate various scenarios where quick thinking and...

  • Customer Service Advisor

    1 week ago

    Cairns, Queensland, Australia Cairns Auto Spark And Mechanical Full time

    About the RoleThis role is a mix ofcustomer service and administration, supporting the smooth running of our busy workshop. You'll be the first point of contact for our customers and will play a key role in delivering excellent service from booking to vehicle pick-up.Key ResponsibilitiesGreeting customers, handling enquiries, and booking service...

  • Customer Service Representatives

    2 weeks ago

    Cairns, Queensland, Australia beBeeCustomer Full time $52,500 - $62,500

    Key Roles and ResponsibilitiesThis role is central to the customer experience, ensuring passengers have a positive interaction with our services.The successful candidate will be an effective communicator, engaging with diverse groups including school children. Conflict resolution and negotiation skills are essential for resolving tense situations and...

  • Customer Service Ambassador

    1 week ago

    Cairns, Queensland, Australia beBeeAmbassador Full time $68,500 - $80,300

    We are seeking a skilled CUSTOMER SERVICE AMBASSADOR to join our team in Cairns. As the first point of contact for customers, you will deliver high-quality administration, telephone and reception services by maintaining a welcoming and professional manner.Your key responsibilities will include:Providing high-level customer service and referrals to...

  • Customer Service Ambassador

    1 week ago

    Cairns, Queensland, Australia beBeeNetwork Full time $68,000 - $86,000

    Network OfficerAs a Network Officer, you will be an integral part of providing exceptional customer service in various capacities.This role involves revenue protection, transportation information, and fostering passenger and driver safety.You will engage with diverse audiences, including school children, and navigate scenarios requiring quick thinking and...

  • Customer Service Supervisor

    2 weeks ago

    Cairns, Queensland, Australia Quicksilver Group Full time

    Hourly rate starting from $30.71 per hourOverviewGreat Adventures is a leading provider of marine experiences in the Great Barrier Reef.Our team is passionate about delivering exceptional service and unforgettable adventures for our guests.About the roleWe are seeking an experiencedCustomer Service Supervisorto lead and support our cruise attendants on board...

  • Customer Service Supervisor

    2 weeks ago

    Cairns, Queensland, Australia Quicksilver Group Full time

    Hourly rate starting from $30.71 per hourOverviewGreat Adventures is a leading provider of marine experiences in the Great Barrier Reef. Our team is passionate about delivering exceptional service and unforgettable adventures for our guests.About the roleWe are seeking an experienced Customer Service Supervisor to lead and support our cruise attendants on...

  • Customer Service Supervisor

    2 weeks ago

    Cairns, Queensland, Australia Quicksilver Group Full time

    - Hourly rate starting from $30.71 per hourOverviewGreat Adventures is a leading provider of marine experiences in the Great Barrier Reef. Our team is passionate about delivering exceptional service and unforgettable adventures for our guests.About the roleWe are seeking an experienced Customer Service Supervisor to lead and support our cruise attendants on...

  • Customer Service Representative

    2 weeks ago

    Cairns, Queensland, Australia beBeeCustomer Full time $45,000 - $60,000

    About Our TeamWe are a hospitality provider in Far North Queensland, dedicated to delivering premium experiences and sustainable practices.Our mission is to capture the essence of wonder and provide unique customer experiences for our community.The RoleWe seek a highly skilled Front Office Team Member to join our dynamic team.This is an excellent opportunity...

  • Customer Service Ambassador

    1 week ago

    Cairns, Queensland, Australia beBeeReceptionist Full time $49,000 - $73,000

    We are seeking a highly organized and customer-focused Receptionist to join our team. As a key member of our Front Office Team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.Key Responsibilities:Welcome guests to the hotel and assist with check-in and check-out processes.Provide exceptional customer service and...