Salesforce Administrator

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.

We're looking for someone to administer and support both Salesforce Marketing Cloud and Salesforce Service Cloud, ensuring seamless integration across our existing systems. If you're a skilled professional with experience in either Service Cloud or Marketing Cloud and are eager to master both, we encourage you to apply.

This role is critical in optimising marketing campaigns and customer service processes, supporting TripADeal's mission to make travel dreams come true.

This specialist role will collaborate closely with our Marketing team, Technology team and external partners to deliver effective and innovative solutions in a dynamic and supportive work environment.

This is a permanent, full-time role based 100% onsite at either our Varsity Lakes Gold Coast office or Byron Bay Headquarters, Monday to Friday, 8-4pm or 9-5pm - you choose

You will report directly to our Head of Technology and collaborate extensively with both internal and external stakeholders.

As the go-to Salesforce expert, you will become a part of a team managing a mature, well-established, and highly customised Salesforce environment. With a hands-on focus, you will:

• Develop and implement a robust Salesforce infrastructure, integrating Marketing Cloud and/or Service Cloud to enhance system efficiency and effectiveness.
• Proactively manage, troubleshoot, and optimize our mature Salesforce setup and its integrations to ensure stability and reliability.
• Employ advanced data management practices to maintain data accuracy and security, ensuring compliance with regulatory standards.
• Support the marketing team in executing effective marketing campaigns by providing technical expertise in campaign setup, audience segmentation, email template design, and performance analysis.
• Architect and maintain an efficient, scalable Salesforce environment tailored to business needs while adhering to best practices, encouraging continuous improvement and innovation.
• Keep abreast of the latest Salesforce releases and features, facilitating training and adoption among users to maximise platform utility and user satisfaction.

• Certification as a Salesforce Administrator or Developer
• At least 3-5 years of experience in Salesforce platform administration. Ideally, you'll have experience with Salesforce Marketing Cloud or Service Cloud, and we're happy to train you on the other.
• Proven track record of managing complex Salesforce environments.
• Proficiency in SQL, AMPscript, HTML/CSS and other technologies essential for advanced Salesforce customisation.
• Proven expertise in the technical setup, configuration, and seamless integration of Salesforce applications within complex ecosystems.
• In-depth knowledge of Salesforce architecture, encompassing roles, profiles, sharing rules, workflows, and groups.
• Skilled in deploying automation tools and strategies, focusing on enhancing maintainability and best practices to boost system efficiency.
• Strong analytical skills and problem-solving abilities, capable of swiftly resolving issues with Salesforce integrations and configurations.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and engage with stakeholders.
• Committed to continuous professional development, staying abreast of the latest Salesforce updates and integrating new functionalities to optimise business processes.

• Competitive salary package, training & career progression
• Fun, casual work environment where shoes are optional
• Flexible work hours
• Regular social get togethers
• Staff travel discounts on air travel, accommodation and holidays
• $1,040 per annum of Subsidised gym memberships
• Employee Assistance Program
• Savings and discounts on groceries, shopping, entertainment, and more
• Volunteer leave as part of giving back to the local community to give back to the local community
• Generous parental leave support program

See your next destination as Salesforce Administrator for TripADeal? Your future pathway is just one click away. Apply now