Groups Assistant Manager

Company Description

Discover the Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description

• Create and maintain group bookings, including rooming lists, arrivals, meals, deposits, and final numbers; follow up promptly on missing information.
• Liaise with internal departments (Front Office, Reservations, Housekeeping, F&B, Porters) to ensure group requirements, special requests, and contractual agreements are accurately actioned.
• Prepare and distribute standardised group reports to relevant hotel departments to communicate requirements and upcoming arrivals.
• Monitor and report weekly on group bookings, identifying key demand periods and opportunities for revenue optimisation; track booking materialisation, wash, and turnaways.
• Maintain accurate records in Opera, including all activities, contacts, and billing; ensure master accounts and commission processing are correct.
• Support the development and qualification of new group leads, alert management to potential issues, and promote upselling and add-on sales.
• Develop and maintain strong relationships with clients, PCOs, suppliers, and partner hotels to support repeat business and client satisfaction.
• Ensure all correspondence, contracts, and communications comply with hotel policies and brand standards.
• Assist with payments, no-shows, and cancellation management in accordance with hotel policies.
• Attend to daily administrative duties, including correspondence, filing, and reports, and perform any additional tasks as assigned by management.

Qualifications

• Proven experience in luxury hotel group or events management, ideally in a supervisory role.
• Strong understanding of group operations, sales, and event planning processes.
• Exceptional organisational and multitasking abilities.
• Excellent interpersonal, communication, and negotiation skills.
• Detail-oriented with a commitment to delivering a luxury guest experience.
• Proficiency in hotel reservation and events management systems.
• Flexible and adaptable, with the ability to work weekends or evenings as required.
• Previous experience with Opera Cloud is preferrable but not required.
• A friendly, guest-focused attitude with passion for providing exceptional and memorable moments.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.