Operations Manager

Suncare is committed to "Making People's Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:

Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic

Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better.

Step into a purpose-driven leadership role and shape the future of community engagement

In the new position of Operations Manager – Community Engagement, you'll be at the forefront of delivering innovative strategies that foster social support or social connection, drive business growth, and elevate service excellence in alignment with Suncare's vision and values.

Joining our Senior Leadership Team, you'll be pivotal in building strong partnerships, championing enhanced service offerings, and driving organisational growth through community connection and customer engagement. This is more than a management or business development role; in this position you'll lead initiatives that create a lasting impact across the communities we support.

This unique and exciting opportunity is available on a permanent full-time basis with flexibility for hybrid work arrangements that include working at our Suncare Maroochydore or North Lakes office, and from home. You will also enjoy meeting your regional teams when you partake in travel between Brisbane and Rockhampton offices.

More about the role

Reporting to the General Manager – Care Services, you will:

• Lead the Charge in Community Engagement: Lead the implementation of our dynamic Community Engagement team strategy and operational plan, driving the achievement of department KPIs.
• Innovate and Improve: Provide insightful analysis and advice, initiate impactful process improvements, and respond proactively to business trends to enhance operational quality and efficiency.
• Build Strong Community Connections: Develop robust relationships with community stakeholders and identify exciting opportunities to expand Suncare's presence in the communities we serve.
• Drive Business Growth: Lead innovative business development and promotion efforts, managing the lead pipeline to attract, convert, and onboard new customers.
• Manage Budgets with Precision: Develop and manage budgets for projects or operations, ensuring financial efficiency and effectiveness.
• Ensure Compliance and Excellence: Ensure our engagement approaches comply with relevant standards and legislative requirements, contributing to the development of organisational policy, procedures, and frameworks.
• Address Customer Concerns: Formulate thoughtful responses to customer complaints and concerns raised through the relevant regulating authority.
• Foster a Collaborative Team Culture: Cultivate a respectful and collaborative team environment, providing leadership to direct reports with a focus on quality, safety, continuous improvement, employee development, retention, and high performance.

What you will bring to our team

In addition to your shared passion for achieving our vision of being a leader in customer experience, an employer of choice and delivering genuine connections and excellence in community aged care services, you will possess:

• A qualification in Community Development, Social Sciences, Business, Health or related field, or in the absence of such qualification, extensive experience leading strategic initiatives in a large and complex environment at a senior leadership level.
• Demonstrated experience leading multidisciplinary teams to achieve strategic and operational goals.
• Experience overseeing business growth, customer acquisition and service development.
• Aged care and/or community care industry knowledge including relevant Government funding, guidelines, and legislation.
• Exceptional interpersonal and influencing skills, and proven ability to communicate, collaborate and negotiate effectively with varied stakeholders.
• An ability to be resilient, self-directed and highly organised to work autonomously, under pressure and hold oneself accountable to achieve targets and deadlines.
• Willingness to travel as required to our regional offices between Rockhampton and Brisbane and participate in occasional weekend on-call requirements.

What we offer

At Suncare our people really are our greatest asset. We offer:

• Not for profit salary packaging benefits
• Flexible working options
• A friendly, supportive team environment that values all voices
• Fitness Passport and health and wellbeing programs
• Employee Assistance Program
• Advanced technology to support you in your role
• Comprehensive induction plus ongoing training and development
• Career progression opportunities in a rewarding, growth industry

Apply now

Ready to join our team of over 800 staff and 200 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.

As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks.

We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website

Applicants may be requested to disclose any pre-existing illness or injury with may impact on their ability to perform the advertise role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003.

Suncare is an equal opportunity employer.