Service Desk Supervisor

3 days ago

City of Armadale, Australia City of Armadale Full time $91,000 - $106,000 per year

Lead the Team That Keeps a City Connected

Service Desk Supervisor

Permanent Full Time | Based in Armadale

$91,100 – $106, % Super

Flexible working options | 9-day fortnight | Free AFAC membership

Be the calm in the chaos.

Every system, every connection, every employee in our City relies on your team — the first line of defence when technology throws a curveball.

As our Service Desk Supervisor, you'll lead a small, capable crew who thrive on solving problems and helping people. Together, you'll keep the City running smoothly ensuring our systems stay secure, our services stay online, and our staff stay supported.

What You'll Do 

•    Lead, coach and develop your team to deliver reliable, high-quality ICT support.

•    Roll up your sleeves to tackle complex technical issues across desktops, servers and networks.

•    Keep an eye on service queues, escalations and SLAs — making sure no call goes unanswered.

•    Refine our processes, SOPs and knowledge base so things run better every week.

•    Support ICT governance, risk and compliance activities.

•    Play a key part in ICT projects and continuous improvement initiatives.

What You'll Bring

•    Broad ICT experience, from infrastructure to service desk support.

•    A knack for building teams that care — you lead with patience, empathy and accountability.

•    Strong technical know-how in Windows Server, networking and ICT service tools.

•    A cool head and clear communication when priorities compete.

•    ITIL knowledge or similar frameworks (desirable).

What it is Like Working Here

We're guided by our values — Care, Better Together, Learn & Grow, Seize Today, Shape Tomorrow — and we live them.

•    Flexibility: 9-day fortnight or 19-day month options, and remote work where possible.

•    Wellbeing: Free AFAC membership (gym, pool, sauna, classes) + wellbeing events all year round.

•    Super Matching: We'll match your extra contributions up to 15%.

•    Growth: Study assistance and career development pathways.

•    Perks: Novated leasing, flexible leave, EAP, 17.5% annual leave loading.

How to Apply:

Ready to make a meaningful impact? Apply now via our Careers page at Armadale Careers. Attach your CV and a cover letter explaining why you're the perfect fit. Need help with your application? Call us at or email

Apply soon We're reviewing applications as they come in, and the position may close earlier than expected.

Join Us in Making a Difference

The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply.

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