Concierge Services

Hybrid role: office administration, operations support, and aged care client visits in Camberwell.

Salary: $65,000–$78,000 + super (depending on experience)

Location: Camberwell, Melbourne

Job Type: Full-time, in-person

About Us

Executive Personal Concierge (EPC) has provided personalised concierge and aged care support services across Melbourne for over 10 years. We're seeking a coordinator who can balance office administration with meaningful face-to-face support for elderly clients.

About the Role

Based in Camberwell, this full-time role works closely with the Directors to coordinate daily operations while also supporting elderly clients directly. You'll move fluidly between office tasks (scheduling, reporting, workflow coordination) and hands-on client care (in-home visits, personal assistance, social support, and concierge services).

This position will suit someone who is highly organised, people-focused, and confident in providing both administrative oversight and meaningful one-on-one support to aged care clients.

Key Responsibilities

• Supporting the Directors with day-to-day operations and workflow management
• Assisting with onboarding, training, and mentoring staff
• Providing face-to-face support to clients, including in-home and aged care facility visits
• Offering social support, companionship, and concierge-style assistance to elderly clients
• Handling administrative tasks: scheduling, reporting, and correspondence
• Assisting with client onboarding and communications
• Identifying and implementing process improvements
• Ensuring compliance with company policies and maintaining confidentiality

Skills & Experience

• Previous experience in administration, office management, or team leadership
• Strong organisational and time management skills
• Excellent communication and interpersonal abilities
• A proactive, flexible, and solutions-focused approach
• Experience providing aged care or community support (formal qualifications desirable but not essential)
• Self-starter who takes initiative and delivers creative solutions for clients and the business
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint)
• Confidence using technology and apps (including Connecteam, ClickUp)
• Experience with reporting or process improvement (desirable)
• A valid driver's licence and relevant clearances (National Police Check, Working with Children Check)
• Current First Aid & CPR Certificate
• Full Australian working rights

What We Offer

• A supportive, values-driven culture where people matter
• Varied and meaningful work with autonomy
• A chance to make a real difference in the lives of elderly clients
• Potential for growth into more senior operational responsibilities as the business continues to expand
• Training and professional development

Apply Now

If you have the right skills and are ready to take on a hybrid role that blends admin and aged care client support, we want to hear from you.

Please apply with your resume and a brief cover letter explaining your suitability for this position.

Job Type: Full-time

Pay: $65,000.00 – $78,000.00 per year

Application Question(s):

• Do you hold a current Australian driver's licence?
• Do you have at least 2 years' experience in administration or operations?
• Are you available to work full-time in Camberwell?
• Are you available to work evenings and weekends on a rostered basis?

Work Location: Hybrid remote in Camberwell VIC 3124