Service Manager

18 hours ago

East Arm, Australia Cummins Talent Acquisition Full time $80,000 - $120,000 per year

We are looking for a talented Service Manager to join our Darwin team.

Reporting to the Branch Manager, the Service Manager, supports the Darwin operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, Power Generation, Marine and Mining customers.

You will make an impact in the following ways:

  • Supervise and Coordinate: Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
  • Quality and Productivity Monitoring: Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
  • Technical Support: Provide first-level support to Service Technicians, escalating technical issues when necessary.
  • Logistics Management: Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
  • Quote and Documentation Management: Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
  • Continuous Improvement: Engage in continuous improvement activities to enhance processes and meet changing customer expectations.

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