Product & Customer Service Specialist

4 days ago

Murrumba Downs, Queensland, Australia QTank Full time $60,000 - $80,000 per year

Are you passionate about customer service and sales, with an eye for detail and a drive to grow relationships? Do you want the opportunity to take ownership of a market segment and be rewarded for its success? Then this role at QTank could be your next step.

About QTank

QTank is South East Queensland's leading manufacturer and supplier of rainwater tanks, proudly operating for over 18 years. Our reputation is built on excellence, reliability, integrity, and quality. As we continue to grow, we're looking for a sales and customer service professional who shares these values and thrives in a trade-related environment.

The Opportunity

This role is primarily focused on 
inbound sales and customer service
 – responding to enquiries, guiding customers through the sales process, and ensuring every interaction reflects QTank's high standards. At the same time, you'll have the chance to 
own and grow a market segment
, with recognition and rewards for driving results.

Based at our Brendale head office, you'll be the key link between customers and QTank, helping retail, builders, plumbers, and rural suppliers access quality, Queensland-made water tanks.

What You'll Do

  • Manage inbound enquiries with professionalism, accuracy, and attention to detail.
  • Build and maintain strong customer relationships, ensuring a seamless sales experience.
  • Take ownership of a defined market segment and develop opportunities within it.
  • Support the wider sales team by providing product information, training, and customer support.
  • Balance customer service with proactive follow-up to convert enquiries into sales.

What We're Looking For

  • Experience in plumbing, building, or a trade-related/technical products (highly regarded).
  • Proven ability in sales, customer service, or account management.
  • Strong attention to detail and accuracy in handling enquiries and orders.
  • Excellent communication and interpersonal skills.
  • Organised, proactive, and able to manage multiple priorities.
  • A true team player who values both individual and collective success.

Why Join QTank?

  • Represent a trusted, Queensland-manufactured product.
  • Enjoy a role that combines customer service with market growth opportunities.
  • Join a supportive team culture where your contribution really counts.
  • Competitive salary package (negotiable based on experience) and immediate start available.

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