Customer Service Representative

1 day ago

Sippy Downs, Queensland, Australia Youi Full time $60,000 - $80,000 per year

As part of our team for Compulsory Third Party (CTP), you'll be providing exceptional service to our New South Wales (NSW) customers, helping them navigate the world of CTP insurance. On any given day, you could find yourself selling policies, making amendments, cancelling policies, and fielding general questions about CTP insurance. The role offers a dynamic environment where you can continuously develop your skills, solve problems, and contribute to both individual and skillset success.

About The Role

  • Full-time and onsite, Monday to Friday role
  • No insurance experience required as full training provided
  • Customer-focused role addressing queries related to CTP insurance
  • Tailored to service our New South Wales customers
  • Selling policies, making amendments, cancelling policies
  • Actively listening to customer needs, identifying opportunities to add value
  • Offer personalised insurance that perfectly fit the customer's requirements
  • Work towards sales and performance targets

About You

  • Experience in sales or a strong desire to work in a sales-driven environment
  • Passionate about providing an exceptional customer experience
  • Excellent interpersonal communication skills and the ability to build rapport
  • Adaptability and willingness to learn with a solutions-focused mindset
  • Skilled at multitasking and time management
  • Thrives in a collaborative and high-performing team environment

Don't tick every box? No worries

We understand many skills are transferable, and with every Youi journey unique as you are, we encourage you to apply.

Why Youi?

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. Our team thrives on challenges, celebrates successes, and values collaboration.

Perks and Benefits

  • Great work/life balance with set start/finish times
  • 22 days annual leave, plus volunteer leave, and yearly salary reviews
  • Career progression opportunities – we believe in promoting from within
  • Paid induction training and ongoing career development
  • An awesome work culture that encourages creativity and celebrates diversity
  • Ideally located surrounded by numerous eatery and retail options
  • Free skin checks, flu jabs, and wealth mastery sessions
  • Discounted insurance products
  • Discounted gym memberships through Fitness Passport
  • Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
  • End of trip facilities
  • Casual dress code

Ready?

Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story

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