Head Of Property Management

1 week ago

Brisbane, Queensland, Australia Harcourts Inner East Full time $104,000 - $130,878 per year

Position Title:

Head of Property Management - Operations

Location: Bulimba

Reports To: General Manager

Employment Type: Full-Time


About Us

We are a market-leading real estate agency managing a large and diverse portfolio of residential properties. With best-in-class systems, streamlined processes, and a passionate team, we deliver an exceptional property management experience for both landlords and tenants. We proudly use industry-leading platforms including PropertyMe, Inspection Express, Tapi, 2Apply, and Inspect Real Estate to ensure efficiency, compliance, and outstanding service.


The Opportunity

We are looking for a dynamic, strategic, and energetic Head of Property Management to lead our high-performing team. This is a pivotal leadership role suited to an experienced property management professional who thrives on performance, innovation, and people development. You'll drive business improvement, foster a thriving team culture, and ensure we continue to deliver market-leading outcomes across the department.


Key Responsibilities

  • Lead, mentor, and empower a team of Senior property managers, Assistant property managers, leasing consultants, and support staff
  • Design and execute strategic initiatives to grow and enhance the property management division
  • Oversee daily operations, ensuring legislative compliance and service excellence
  • Drive a high-performance culture focused on KPIs, client satisfaction, and accountability
  • Collaborate with senior leadership on systems, technology, and customer journey improvements
  • Identify and implement opportunities for innovation, automation, AI and service upgrades
  • Manage departmental budgets, staffing, and performance reporting
  • Champion learning, coaching, and career progression within the team
  • Resolve complex landlord and tenant matters with professionalism and authority

About You

You are a dynamic, strategic, and values-driven leader who thrives on building high-performing teams and cultivating a culture people are proud to be part of. To be successful in this role, you will bring:

  • 10+ years of experience in real estate or a similar industry, with deep operational and legislative knowledge
  • Experience managing property portfolios of 1000+ residential properties
  • A minimum of 5 years in a senior leadership role, guiding and inspiring large, high-achieving teams
  • A passion for people, culture, and creating an environment where individuals feel supported, valued, and motivated to excel
  • A proven ability to lead with authenticity, energy, and vision — you don't just manage, you empower
  • Experience developing and delivering business strategies that drive growth, operational improvement, and team engagement
  • Strong financial acumen, including budgeting, forecasting, and performance analysis
  • A natural ability to unite people around a shared purpose and align culture with business goals
  • Natural energy-bringer — you lift the room, inspire those around you, and lead with enthusiasm and purpose
  • Formal qualifications in real estate, business, or leadership (preferred but not essential)
  • A track record of embracing technology and innovation to enhance client service, efficiency, and team capability
  • Experienced across multiple real estate networks or operational models, bringing adaptability and strategic insight
  • Strong commercial acumen with a results-oriented mindset and a passion for operational improvement
  • Exceptional communication, conflict resolution, and stakeholder engagement skills
  • Deep understanding of Queensland residential tenancy legislation and compliance requirements
  • Hands-on experience with PropertyMe, Inspection Express, Tapi, 2Apply, and Inspect Real Estate
  • A relentless commitment to excellence, professional development, and raising the bar in property management
  • Current Queensland Real Estate Licence (essential)

You're not just looking for your next job — you're looking to shape something exceptional.


What We Offer

  • The opportunity to lead one of the largest and most forward-thinking property management teams in the region
  • Access to modern tools, robust systems, and a well-resourced operational environment
  • A collaborative and empowering workplace culture
  • Competitive remuneration with performance-based incentives
  • Ongoing professional development and leadership coaching

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