Customer Support Specialist

Company description:

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision. Every day, EssilorLuxottica's 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

Job description:

EssilorLuxottica currently has three four-month fixed-term contracts available, commencing as soon as possible, within our Customer Support team. We're seeking energetic and customer-focused individuals to play an important role in delivering a world-class experience for our customers. The role involves handling inbound calls, responding to emails, and engaging with customers via social media.

As part of a vibrant and experienced team, you'll be responsible for ensuring swift resolutions and providing a seamless end-to-end service.

Your responsibilites:

• Respond to inbound customer enquiries in a timely, and professional manner.
• Complete customer data updates and maintenance.
• Provide technical support by working with internal and external departments to resolve system issues.
• Assist with online sales by processing orders, refunds, cancellations and chasing order status.
• Ensure compliance as per Luxottica's work health and safety policies and procedures

About you:

• Excellent customer service experience from a retail, hospitality or call centre background.
• Natural communicator and solution focused
• Initiative to 'think outside the box' to ensure best solutions for our customers
• Strong attention to detail
• Solid knowledge and understanding of Microsoft Office suite

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network
• Complimentary full-time concierge services offering an exclusive hotel-style experience

Next Steps

To be considered for this opportunity, please click apply and send your resume today.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.