Support Advisor

Grade: 5/6, Ongoing, Full-time

Salary range: $99,938 - $110,271 + super

Location: Sydney Haymarket with hybrid working arrangements available within DCS policy guidelines and operational needs

About this role

Would you like the opportunity to work for a team that delivers a range of key services to the Ministers' offices, and the Department of Customer Service (DCS) Secretary and Executive team?

Do you thrive when working as part of a highly visible, high performing team in a dynamic and fast paced environment?

About The Opportunity

This role is part of the Cabinet & Parliamentary Services team within the Department of Customer Service. You'll help deliver a wide range of administrative support services that contribute to the effective operation of the Department and its engagement with Ministers' Offices, internal teams, and other government agencies.

The successful candidate will be required to:

• Provide timely and accurate administrative and advisory support on a range of tasks
• Help coordinate high-quality responses and documents for internal and external stakeholders
• Manage sensitive and time-critical enquiries with professionalism and discretion
• Maintain accurate records and follow administrative protocols
• Build positive working relationships and communicate effectively across a wide network
• Contribute to team processes, continuous improvement and knowledge sharing

About You

We are looking for a capable, proactive and detail-oriented professional to join our high-performing team. You will thrive in a service-focused environment, have strong attention to detail, and be confident managing competing priorities.

As our ideal candidate you will:

• Communicate clearly and confidently in both verbal and written formats
• Organise and prioritise work effectively to meet deadlines
• Work well both independently and in a team
• Be adaptable and flexible in managing changing needs
• Show initiative and commitment to learning
• Demonstrate an understanding of or interest in government processes

What we need from you

Click Apply Now below and upload your:

• Updated CV
• Cover Letter outlining how your skills and experience are relevant to the position

Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Vanessa Stanghieri via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 17th November 2025 [9:59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

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Information on adjustments available for the recruitment process