Guest Service Agent

20 hours ago

Rottnest Island Western Australia The Lodge Wadjemup Full time $45,000 - $60,000 per year

Love where you live, Love where you work.

There are Front Office Hotel opportunities, and then there's this one. On a truly stunning island just 30 minutes by ferry from the cosmopolitan city of Fremantle, Western Australia, we're getting ready for our first full summer at The Lodge Wadjemup. The opportunity has now arrived to join our Front Office team You'll be the welcoming and friendly face of our resort for all of our guests.

About the resort:

In just a few short months, we've already been listed as one of The World's Greates Places for 2025 by Time Magazine. With our "Sandy Feet Welcome" hospitality, our mission is for our guests to leave more relaxed than when they arrived.

Island Living:

This is a Live On Role The successful candidate will be provided a private air-conditioned room in our accommodation Village for a low weekly rent that includes all expenses such as rates, electricity, and water bills. Watch your cost of living take a dramatic downturn

The Position:

In between the smooth checking in and checking out process that you'll deliver, our Guest Services Agent will ensure that each guest's stay is a beautiful, relaxed and memorable one.

Your responsibilities will include:

  1. Front Desk Operations:

  2. Managing check-in/check-out procedures, reservations, guest needs and inquiries throughout their stay.

2. Guest Services:

  • Providing exceptional guest service: knowing the island, its seasons, its amenities and attractions and advising on what our guests may enjoy given the time of day, the weather and their wish list.

3. Financial Accountability:

  • Managing cash and payment transactions accurately.
  • Assisting billing, invoicing, and financial reporting as needed.

4. Problem Resolution:

  • Managing any guest concerns, finding satisfactory resolutions.
  • Collaborating with other departments to address and resolve issues efficiently.

5. Security and Compliance:

  • Ensuring compliance with hotel policies, procedures, and Health and Safety protocols.
  • Assisting in implementing security measures and emergency and incident response procedures.

A few of our Team Benefits include:

  • 15% off stays at The Lodge Wadjemup.
  • 20% off food at Sunsets and Pelican.
  • Free golf and lawn bowls at the Rottnest Island Golf Club.
  • A complimentary ferry trip back to the mainland once a week.
  • Once we open, staff meals on rostered days.
  • Team Member Recognition Program - monthly and yearly awards and prizes
  • Our Employee Assistance Program

What you'll need to have:

  • Proven experience in a Hotel Front Office/Guest Services role.
  • Exceptional interpersonal communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in hotel management software.
  • National Police Clearance.

If this sounds like your dream job, click on Apply Now

  • Guest Experience Agent

    1 week ago

    Rottnest Island, Western Australia Hotel Rottnest and Samphire Rottnest Full time $40,000 - $60,000 per year

    Our Story   Over the last forty years, this family company has grown from its remote accommodation beginnings, to become the highly regarded organisation behind a broad range of properties with names familiar and dear to many people.   The Prendiville Group owns and operates numerous iconic tourism, hospitality and entertainment facilities. Represented in...

  • Guest Services Agent

    3 days ago

    Fitzroy Island, Queensland, Australia Fitzroy Island Investments Pty Full time $40,000 - $60,000 per year

    Position Type: Full-time , 3 days a week (GSA), Night Audit shifts 11pm–7am, with relief Night Auditor duties as required.Our team is growing, and we are currently seeking an energetic and experienced Guest Service Agent (GSA) to join our Front Office Team at Fitzroy Island Resort. We're looking for someone who can commit to at least 12 months, with the...

  • Guest Service Agent

    18 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionInterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy,...

  • Guest Service Agent

    21 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Guest Service Agent

    17 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionGuest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across...

  • Guest Service Agent

    15 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Guest Services Manager

    1 week ago

    Rottnest Island, Australia Discovery Parks Full time

    **About Us**: Nestled into the sand dunes in one of the most relaxed and breathtaking coastal locations in Australia, Discovery Parks is bringing to life Rottnest Islands first glamping experience. Featuring 83-luxury tents across several service levels, a resort style pool and two restaurants and bars. Discovery Rottnest Island is where our guests can...

  • Guest Service Agent

    1 week ago

    Port Pirie, South Australia Breakfree Port Pirie Full time $45,000 - $60,000 per year

    Guest Service Agent – BreakFree Port PirieWe're looking for enthusiastic and customer-focused Guest Service Agents to join our team at BreakFree Port Pirie. With casual, part-time, and full-time opportunities available, this is your chance to be part of a welcoming team that prides itself on delivering genuine hospitality.About the roleAs a Guest Service...

  • Guest Services Agent

    20 hours ago

    Melbourne Airport, Victoria , Australia Quest Apartments Melbourne Airport Full time $45,000 - $65,000 per year

    Summary:The Guest Services Agent is responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. The Guest Services Agent will be the first point of contact for guests and must maintain a...

  • Guest Service Agent

    21 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionFirst impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.  Whether our guests are traveling on business or for fun, enjoying a...