Guest Service Agent

11 hours ago

Rottnest Island Western Australia The Lodge Wadjemup Full time $45,000 - $60,000 per year

Love where you live, Love where you work.

There are Front Office Hotel opportunities, and then there's this one. On a truly stunning island just 30 minutes by ferry from the cosmopolitan city of Fremantle, Western Australia, we're getting ready for our first full summer at The Lodge Wadjemup. The opportunity has now arrived to join our Front Office team You'll be the welcoming and friendly face of our resort for all of our guests.

About the resort:

In just a few short months, we've already been listed as one of The World's Greates Places for 2025 by Time Magazine. With our "Sandy Feet Welcome" hospitality, our mission is for our guests to leave more relaxed than when they arrived.

Island Living:

This is a Live On Role The successful candidate will be provided a private air-conditioned room in our accommodation Village for a low weekly rent that includes all expenses such as rates, electricity, and water bills. Watch your cost of living take a dramatic downturn

The Position:

In between the smooth checking in and checking out process that you'll deliver, our Guest Services Agent will ensure that each guest's stay is a beautiful, relaxed and memorable one.

Your responsibilities will include:

  1. Front Desk Operations:

  2. Managing check-in/check-out procedures, reservations, guest needs and inquiries throughout their stay.

2. Guest Services:

  • Providing exceptional guest service: knowing the island, its seasons, its amenities and attractions and advising on what our guests may enjoy given the time of day, the weather and their wish list.

3. Financial Accountability:

  • Managing cash and payment transactions accurately.
  • Assisting billing, invoicing, and financial reporting as needed.

4. Problem Resolution:

  • Managing any guest concerns, finding satisfactory resolutions.
  • Collaborating with other departments to address and resolve issues efficiently.

5. Security and Compliance:

  • Ensuring compliance with hotel policies, procedures, and Health and Safety protocols.
  • Assisting in implementing security measures and emergency and incident response procedures.

A few of our Team Benefits include:

  • 15% off stays at The Lodge Wadjemup.
  • 20% off food at Sunsets and Pelican.
  • Free golf and lawn bowls at the Rottnest Island Golf Club.
  • A complimentary ferry trip back to the mainland once a week.
  • Once we open, staff meals on rostered days.
  • Team Member Recognition Program - monthly and yearly awards and prizes
  • Our Employee Assistance Program

What you'll need to have:

  • Proven experience in a Hotel Front Office/Guest Services role.
  • Exceptional interpersonal communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in hotel management software.
  • National Police Clearance.

If this sounds like your dream job, click on Apply Now

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