Senior Assessment Specialist

Step into the spotlight as a Senior Assessment Specialist—where your expertise shapes outcomes, drives innovation, and makes a real impact for our members every day

Why join us?

• You'll get 14% super as standard, to help awaken your future
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

As a Senior Assessment Specialist at Australian Retirement Trust, you'll play a pivotal role in providing expert technical advice and resolving complex superannuation matters, particularly around family law and power of attorney cases. You'll be the escalation point for challenging enquiries, coach and mentor team members, and ensure our processes deliver the best outcomes for members. This role is perfect for someone who thrives on problem-solving, stakeholder engagement, and driving continuous improvement. Join a passionate team where your expertise will directly influence member experiences and help shape the future of our services.

Day to Day You'll:

• Assess the validity of family law court orders and power of attorney documents in line with legislation and fund procedures.
• Act as a subject matter expert and escalation point for complex superannuation enquiries across the business.
• Provide high-quality, timely technical advice to internal and external stakeholders.
• Coach and mentor Resolutions Specialists, supporting their development and handling of complex cases.
• Manage and prioritise workloads to ensure service delivery standards are consistently met.
• Identify and drive process improvements to enhance member outcomes and operational efficiency.
• Collaborate with senior management and other business units to resolve issues and deliver excellent customer service.
• Analyse complex problems, balancing customer needs with business objectives to deliver effective solutions.
• Support the production of regular business reports by providing insights and identifying trends or risks.
• Uphold ART's values of courage, empathy, and excellence in all interactions and decision-making.

This is a permanent opportunity based in Brisbane.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• Advanced stakeholder management skills, with the ability to influence and negotiate complex outcomes.
• Strong knowledge of, or the ability to quickly acquire knowledge of, superannuation legislation and regulations.
• Experience with family law and power of attorney legislation (desirable)
• Demonstrated experience analysing complex problems and delivering effective, balanced solutions.
• Experience working with customer groups who require extra support, including knowledge of services for vulnerable members.
• High resilience and proven ability to manage competing workloads and meet deadlines.
• Superior written, verbal, and interpersonal communication skills across diverse professional groups.
• Experience in coaching, mentoring, and supporting team members in a collaborative environment.
• Strong investigative skills with keen attention to detail and analytical thinking.
• Professional behaviour and presentation, upholding organisational values.
• Relevant tertiary qualifications or substantial experience in superannuation, insurance, or a similar industry (desirable).

About us

Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 30th October 2025.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.