Clinical Services Manager

Lives Lived Well offers a variety of community and residential Alcohol and Other Drug programs throughout Queensland, New South Wales, and South Australia, helping thousands of people every year to navigate AOD-related challenges and move forward in life.

Due to an internal promotion, we are seeking a Clinical Services Manager to oversee our Gold Coast Programs, which includes our Residential Facility (Mirikai), Families Programs, Youth Programs and our Specialist Centre.

Your Opportunity

We are looking for a candidate with strong and demonstrable leadership capabilities—someone who can inspire, influence, and drive performance across diverse teams. While clinical knowledge is valuable, your ability to lead strategically, foster a high-performing culture, and navigate complex operational environments is paramount.

Supported by five direct reports, the Clinical Services Manager is responsible for providing expert operational management and maximising the clinical outcomes of our Alcohol and Drug Residential and Community Programs, and Allied Health Practice.

Your leadership will be instrumental in aligning service delivery with organisational goals, maintaining relationships with funders and stakeholders and ensuring sustainable program outcomes. You'll oversee program budgets, empower your team to deliver impactful, client-centred care, and facilitate collaboration with other LLW services. The role also provides oversight of the site, including facilities management and safety.

This full-time, on-site position offers a competitive salary, Salary Packaging options, free on-site parking, and access to a huge range of discounts and benefits through PerkBox.

What We Are Looking For

You'll be a dynamic and innovative leader of people who thrives in an ever-changing environment. With several years' experience in a Health Management role in either the OAD, Mental Health, Aged Care or Community sectors, you will understand and embrace the complexity of working across a diverse portfolio of programs and have the skills and capacity to meet these challenges.

You'll also have the following skills and attributes:

• A people-leader, able to lead with empathy and walk alongside your team, supporting them to foster a positive culture
• Strong stakeholder engagement skills – networking with funders and other service providers, and maintaining collaborative service partnerships
• Promote an inclusive and holistic approach to client care – strong cultural awareness and practice at working in a culturally safe and respectful manner
• A level-headed and pragmatic attitude with the ability to remain calm in stressful situations
• Being flexible and able to re-evaluate your priorities of the day – a self-managing self-starter who loves a varying routine
• Solutions-focused with the ability to make practical decisions in a collaborative and relational way
• Resilience, patience, and a genuine interest in supporting people through their recovery journey

Along with your Tertiary qualifications in a Health, Community or Human Services sector, you will have a current Australian Drivers Licence, and ability to obtain a National Police Check.

Why Work for Us?

We're growing fast, and building a reputation as a trusted, innovative provider, focused on clinical excellence. One of our values is "We ask why not and what's next?" and we chose it for good reason. For us, change means opportunity – to improve, to grow, to push the boundaries and to help more people.

LLW offers a huge range of benefits, which you can see on our website. They include:

• A great opportunity to be at the forefront of an essential service for people in the Gold Coast region
• Free on-site parking and coffee van
• Flexible working options, including one day a week WFH or at Coomera (subject to operational needs)
• Portable Long Service Leave in Queensland
• A workplace wellness program which includes celebrating Wellness Week
• Five extra paid leave days per year to support your wellbeing
• Salary Packaging to increase your take-home pay, including a Meals and Entertainment Card
• Autonomy and trust – in a supportive, respectful environment

For a copy of the Position Description, please email

Applications close at 5.00pm on Sunday 5th October, however we will be conducting interviews throughout the process and may close applications early.

Lives Lived Well is an equal employment opportunity employer. We encourage applications from a diverse range of social, cultural and gender backgrounds that reflect our community including First Nations People.

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