Customer Solutions Manager, E-commerce, ANZ

6 days ago

Sydney, New South Wales, Australia Meta Full time $120,000 - $250,000 per year
Meta is seeking a Client Solutions Manager (CSM) to join our Ecomm ANZ team. The CSM will work with fast moving digitally native businesses. We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for digital marketing, and firm belief that the future of digital marketing is data-driven and grounded in measurable outcomes. With proven understanding of online performance marketing, the CSM is responsible to drive revenue by advising on campaigns on Meta platforms, negotiating and optimising the advertising solutions, and use data and analytics to build consultative advice for our customers. Success in this position requires a high level of consultative and analytical skills (campaign analytics, dashboard building, ad solution optimization), with focus on client KPI's . The CSM must be solution-oriented, with curiosity and the skills to drive impact in a dynamic, team-focused environment, while moving fast against challenging deadlines.

Responsibilities
Work with brands to understand their business objectives and develop the Meta strategy, which will constitute building on insights, creative best practise and measurement recommendations Build key stakeholder relationships both internally and externally, and be viewed as a key influencer in sharing Meta strategy Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers Project Management - Manage complex work streams to optimise marketing objectives for clients. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across multiple accounts used by client, setting up pipelines to pull conversion and impression data, etc.)

Qualifications
5+ years of experience in performance marketing, digital Marketing and/or account management roles Understanding of online advertising and commercial business objectives Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the skills to arrive at solutions in a structured manner and experience communicating this clearly and effectively Demonstrated skills to develop and manage cross functional partnership as well as client relationships in complex and rapidly evolving environment Knowledge of Meta platform, understanding of Analytics platforms, and ability to interpret and create insight through data

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