Business Analyst, CRM

3 days ago

Ballarat, Victoria, Australia Federation University Australia HK Programs Full time $60,000 - $120,000 per year
Further develop your skills and experience in an evolving environment, while undertaking business analyst duties for a number of concepts.

• Information Technology Services – Mt Helen Campus

• Full-time, fixed-term appointment for 12 months

• HEW 7 - $100,779 p.a. plus up to 17% superannuationPosition closing date: 02/11/2025

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally.
 
With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About the role

You will be responsible for delivering business analysis activities across concepts, business cases, projects, and other work related to the University's CRM environment. You will focus on understanding business needs, process mapping, analysis, design and writing of stories and specifications to deliver effective CRM solutions that enhance student, staff, and stakeholder engagement.
 

You will:

  • conduct stakeholder analysis and plan the execution of CRM business analysis tasks, ensuring active engagement and communication;

  • research and analyse user and stakeholder needs, pain points and existing systems to identify improvement opportunities;

  • document CRM-related business processes, workflows and use cases using industry standards; and

  • collaborate with the Product Owner to clarify, prioritise and refine backlog items.
     

About you

You will have a demonstrated understanding of business processes and how these relate to the requirements of University, CRM and other systems. Experience in the higher education sector is desirable.
 

You will possess demonstrated:

  • business analysis skills and experience in contemporary methodologies, including Agile delivery approaches;

  • experience in business process review, systems analysis and design, preparing functional specifications, user stories, and user documentation;

  • experience supporting Agile delivery teams; and

  • ability to provide strategic support and advice, and to adapt analysis and priorities in response to evolving stakeholder needs.
     

How to apply
 

Please apply by Sunday, 2 November 2025
 

Applicants are required to submit a resume and a suitability statement not to exceed two-pages.

View position description

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone Our position descriptions also list a contact person for job specific inquiries.

Let our staff tell you more.

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