Customer Engagement Coordinator

10 hours ago

Ballarat, Victoria, Australia Selkirk Group of Companies Full time $60,000 - $80,000 per year

About Selkirk Pty Ltd

For over 140 years, Selkirk has created timeless building materials. We are Australia's oldest and largest independently owned brick manufacturer. The business remains proudly privately owned by the Selkirk family and has built a reputation throughout the building and construction industry as a progressive, contemporary and trusted partner and supplier of high-quality products.

Role Snapshot

As the Customer Engagement Coordinator, you'll bring your experience in customer service and complex supply chains to support daily operation of outgoing logistics, whilst providing sales and administration support. We offer flexibility for the right candidates and therefore this role can be full-time, part-time or casual depending on your needs.

Key activities include:

· Accurate and timely processing of customer orders, including amendments, call-ups, cancellations and payments

· Responding to all customer interactions in a warm and engaging manner

· Complaint handling support

· Communicating with Account Managers regarding order information and product availability

· Transport planning and scheduling support

· Supporting the roll out of customer experience initiatives

What we're looking for:

· Exceptional customer service delivery

· Strong interpersonal skills, with the ability to build and maintain effective relationships

· Excellent organisation and prioritising skills

· Demonstrated proficiency in inventory / order management systems such as Microsoft Dynamics

· Solid background and knowledge of logistics and transport processes

· Strong administrative skills, with a high level of accuracy and attention to detail.

· Amazing telephone manner

· Familiarity with CRM and e-commerce platforms and AI would be advantageous

In return you'll be joining one of Australia's most respected brands and be a part of a positive team that supports our mission of 'Helping to Build Great Homes'.

So if you are looking to work with a great team and a company that offers stable employment and career development pathways this is it

Come and build your career with us.

To register your interest in this position, submit your resume and cover letter by clicking the APPLY now button.

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