Program Operations Manager

7 days ago

Melbourne, Victoria, Australia Crayon Full time $90,000 - $120,000 per year
  • Eager for the opportunity to deeply engage with the Microsoft CSP program and other vendors?
  • Excited to work with a diverse team passionate about productivity, Modern Work and AI?
  • Passionate advancing your career in IT and thrive in a dynamic environment with other industry experts?

Practical Information:

Location:
Melbourne, Australia
| Reports to:
Productivity Solutions Director, ANZ Channel
| Employment:
Contract - 12 month FTC
| Visa Requirements:
Valid working visa for Australia
| Language Requirements:
Professional level English
written and verbal | Work Arrangement:
Hybrid

As a
Program Operations Manager (Microsoft CSP),
you will
build and develop the market for the Productivity and Microsoft Program
through becoming a
subject matter expert for vendor programs
and products. It also involves collaborating with Marketing to build targeted campaigns, onboard new partners and transitioning unmanaged partners into managed territories.

Key responsibilities will include

  • Being the
    subject matter expert for vendor programs
    and products by taking ownership of vendor programs, especially
    Microsoft CSP and providing product and licensing advice
    to internal team and external
  • Creating digital artefacts such as blogs, newsletters, email templates, webinars, to communicate program and product updates
    to internal and external sales teams
  • Working closely with internal stakeholders on executing market strategy through account planning, service delivery and reporting on sales activities as required
  • Identifying new partners and customers across the entire Crayon channel
    and key product, solution, and vendor cross-selling opportunities by meeting with potential customers and partners to recruit them
  • Administering and documenting internal business development infrastructure,
    entering and maintaining contact, opportunity and activity records in the Crayon CRM system, providing regular reporting through these sales tools

Your Competencies

  • 3+ years of experience in sales account management or related customer success role
  • Proactive, resourceful, able to resolve issues
  • Strong communication skills, able to independently engage & present to partners & vendors
  • Possess or willing to possess Microsoft certificate MS900

About You

  • You are a strong problem solver, able to navigate complex challenges with a solutions-focused mindset
  • You are proactive, taking initiative and anticipating needs to drive progress
  • You are resourceful, leveraging available tools knowledge, and networks to delivery results

What's on Offer?

  • Attractive Remuneration and Novated Leasing
  • Comprehensive Health Insurance and Income Protection
  • Parental Leave and Me-Day Leave
  • Hybrid and Remote Working Overseas
  • Employee Assistance Program, Study, and Volunteering Leave

Apply to join an award-winning employer

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

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