Travel Sales Consultant

2 weeks ago

Melbourne, Victoria, Australia AVG Travels Full time $45,000 - $60,000 per year

As a Travel Sales Consultant, your responsibilities will all revolve around booking and customer service. You will be reaching out to customers to follow up on their enquiries & supporting clients through their journey as well as ensuring all information & documentation is accurate within the system.

  • All office management tasks on CRM
  • Consult, collect and prepare all needed documents to apply visas, passports for clients
  • Dealing and contracting with the suppliers such as restaurants, hotels, transportation companies
  • Answer phone calls, coordinate with Vietnam office or our DMCs to consult or respond to the inquiries and complaints of customers.
  • Manage emails, Livechat, phone calls and other forms of correspondence;
  • Maintain cleanliness and orderliness of the office;
  • Communicating with clients before, during, and after their trip to ensure their satisfaction and address any concerns or issues that arise.
  • Building relationships with clients to encourage repeat business and referrals.
  • Staying current on industry news and trends to provide the best advice and recommendations to clients.
  • Make the tour confirmation to the customer when you receive the booking.
  • Confidence to engage with a diverse range of people and present professionally to customers either face to face, or via video

JOB REQUIREMENTS

  • Professional attitude and appearance
  • Cautious, detail-oriented, responsible, service-minded
  • Excellent work ethics & time management skills
  • Good communication skills in English
  • Proficient office computer skills
  • An excellent communicator, listener and problem solver who is comfortable working in a busy role.
  • Flexible hours, 38hours per week depending on candidates' preference
  • Check email and be available to work outside office hours if required

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