Junior Customer Liaison Officer

4 days ago

Forrestdale Western Australia Barrier Reef Pools Perth Full time $45,000 - $60,000 per year

Junior Customer Liaison

Barrier Reef Group WA

Join our award winning team

Barrier Reef Group (WA) is committed to delivering world-class fibreglass swimming pools to families across Western Australia. We currently have an exciting full-time opportunity for a Junior Customer Liaison to join our growing team in Forrestdale.

We're looking for a positive, enthusiastic team player with a genuine passion for customer service. This is a fantastic entry-level opportunity where you'll work closely with and learn from our two experienced Customer Liaison Officers, who will support your growth and development every step of the way.

From the initial consultation to the final installation, we pride ourselves on guiding our customers through every milestone of their pool journey — and we're looking for someone who shares our commitment to excellence in customer care.


What We Offer:

  • Comprehensive on-the-job training and support
  • Opportunity to grow within a dynamic and evolving business
  • Exposure to a diverse, multifaceted industry
  • Supportive and friendly team environment

About the Role:

  • Location: Head Office – Forrestdale
  • Hours: Monday to Friday, 8:30am – 4:30pm
  • Work as part of a dynamic, fast-paced team
  • Focus on delivering outstanding customer service

Key Responsibilities:

  • Proactively respond to customer enquiries via phone and email
  • Communicate with trades to confirm job and completion timelines
  • Update and maintain customer databases in line with job status
  • Collaborate with suppliers and contractors
  • Support customers throughout their pool installation journey
  • Assist in solving customer issues efficiently and professionally
  • Contribute positively to team goals and outcomes

What We're Looking For:

  • Previous customer service experience
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Ability to manage multiple priorities and meet deadlines
  • A team-oriented attitude and a willingness to learn
  • Great planning and time management skills
  • Experience in the pool industry is a bonus, but not essential

Ready to dive into a rewarding career?

If you're looking to build your career in customer service with a company that values growth, teamwork, and great customer experiences, we'd love to hear from you

Apply now and make a splash with Barrier Reef Pools Perth

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