Group Senior Human Resources Advisor

3 days ago

Summer Hill, New South Wales, Australia James Pascoe Group Full time

About us

The JPL Group is the largest specialty jewellery retail chain in Australia; including iconic brands - Prouds The Jewellers, Angus & Coote and Goldmark, with over 460 privately owned and operated stores employing some 4,000 team members nationwide.

We are recognised by our customers for providing quality, service, value and style; and to our Team Members, we are known for creating an enjoyable and supportive working culture.

About the role

Ready to take the lead in shaping people experiences across a growing, fast-paced group? As Group Senior Human Resources Advisor at JPL Group, you'll be at the heart of everything HR You'll partner with leaders, guide teams, manage complex employee matters, and champion a culture that supports and empowers our people. If you're a confident HR pro who loves variety, thrives on impact, and knows how to keep things compliant and people-first—this is your next big move.

What will you do?

  • Provide expert advice and support on employee relations, industrial relations, and performance management to managers and team members.
  • Coach managers on complex employment issues across the full employee life cycle, ensuring compliance with policies and legislation.
  • Manage workers' compensation claims from start to finish, including the development of return-to-work plans and liaising with stakeholders.
  • Lead investigations into employee relations issues, including grievances and disciplinary matters, and recommend appropriate actions.
  • Champion a culture of high performance by supporting managers through the performance review process and handling performance and conduct issues.
  • Advise on Enterprise Agreement interpretations and ensure accurate implementation of HR policies and procedures.
  • Design, implement, and deliver 'best practice' HR projects, driving continuous improvement and engagement within the organization.
  • Manage and maintain accurate HR documentation, including offer paperwork, pre-employment checks, and monthly workers' compensation reports.

What skills and experience do you need?

  • 3–6 years of experience in a senior HR advisory or generalist role
  • Background in retail, tourism, or hospitality sectors is highly desirable
  • Formal qualifications in Human Resources or a related field (degree or certificate)
  • Strong organisational skills with exceptional attention to detail
  • Proactive, solutions-focused mindset with the ability to work both independently and collaboratively
  • Confident using Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook
  • Adaptable and resilient in a fast-paced, changing environment with a strong service orientation
  • WHS experience and a Certified Return to Work qualification are highly regarded

This is a fantastic opportunity to work with the largest jewellery retailer in Australia.

If this sounds like you then click 'Apply Now' and sparkle with us

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