Customer Relations Consultant

2 weeks ago


Norwest NSW, Australia Kennedy Reid Full time $60,000 - $80,000 per year

Our client is a global automotive organisation and have an exceptional reputation in the market. Employing over 1,200 team members across Australia and New Zealand, be a part of a global company.

The Role
Part of the Customer Service team, you will be handling enquires and complaints, with your duties including but not be limited to:

  • Manage the case from beginning to end with a proactive approach
  • Proactive engagement on the ownership lifecycle of their vehicle (inbound and outbound)
  • Attend to customer enquiries and complaints, ensuring these are positively resolved within a timely manner
  • Provide fast speed of response to customers through any channel, in line with KPI expectations
Hours
Hourly Rate
Temp Ongoing:
Location

To be successful in this role you will have:
  • Previous experience working in a call center environment
  • Excellent verbal and written communication skills
  • Ability to meet and exceed KPIs
  • Attention to detail and excellent soft skills
Key attractions:
  • Prove yourself, and they will create a permanent role
  • Ongoing training and opportunities for career progression.
  • Enjoy being part of a company's social events such as BBQ's, company dinners and fun activities.
  • Lots of company recognition for good performance.
  • Employee Advantage program (providing employees with competitive benefits such as vehicle benefits, family friendly benefits, and access to discounted benefits).
APPLY NOW

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