Professional Services Consultant

Summary

We believe transformation does not happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence.

At Orbus Software, we help some of the world's most sophisticated organizations understand their business inside and out. Our platform, OrbusInfinity, connects strategy to execution, IT to the business, and transformation goals to measurable results.

With customers spanning industries and continents, we work side by side with global enterprises, public institutions, and fast-moving innovators. Whether guiding a Fortune 500 through a complex merger, helping a bank streamline its architecture, or equipping a healthcare provider to move faster, we ensure our customers succeed.

Professional Services Consultant

As a member of the Orbus Professional Services Team APAC, your primary focus will be to engage in consultancy services for existing and new customers. Reporting to the APAC Head of Customer Operations, you will be Sydney based and work within a dynamic, global and supportive team.

Core Responsibilities:

• Provide support, and guidance to our customers during their onboarding phase - to help them get value out of our product and solution offerings fast. During this phase work closely with Orbus's onboarding team and customer project teams to manage and deliver successful implementations of Orbus products. Become a trusted advisor to decision-makers throughout the engagement.
• Understand customers use cases and gather customer requirements by asking the right questions. Use your own initiative to evaluate requirements. Design and advice customers how to make best use of services and solutions, in a way that will best enable them to achieve their objectives.
• Configure and optimize Orbus product and solutions in line with customer requirements. Test configuration and solutions, and hand over functional documentation, that satisfy customer requirements.
• Run training courses and build custom training material tailored to customer usage. This includes to evaluate training delivery methods and support blended learning approaches to facilitate knowledge transfer.
• As SME, mentor customers through their Enterprise Architecture journey and other architecture initiatives, using your extensive EA expertise across multiple different corporations and government utilities.
• Lead workshops and consultancy meetings with customers to advice and support them throughout the full lifecycle. Apply Orbus best practices to continue foster adoption of implemented solutions and work closely together with Customer Success Managers and Account Managers to ensure customer satisfaction and retention.
• Deliver engaging, informative presentations and demonstrations of Orbus products and solutions and the ability to communicate the Orbus offerings to CTOs and CIOs in the target audience.
• Work with internal specialists, and Professional Services teams to package best practices and lessons learned into thought leadership, methodologies, and published assets.
• Advocate for customer needs to overcome adoption blockers and provide internal feedback how Orbus can better serve our customers. Interact with Product Development Team to drive product enhancements based on your field experience

Essential:

• Master's Degree or higher in Computer Science, Engineering, IT, related field of study or equivalent
• Fluent in English
• Service oriented with the motivation to meet tight deadlines and to perform individually whilst working as part of a dynamic and global team
• Excellent inter-personal skills, the ability to influence others and identify key information.
• Be willing to take initiative in problem identification and solution provision.
• Ability to clearly articulate and demonstrate value proposition to customers through professional services engagements
• Attention to detail and ability to absorb technical information and communicate this clearly to varied audience
• Up to 50% travel as part of onsite consulting engagements.

Desirable:

• Experience in a professional service consultant role desirable
• Experience in Enterprise Architecture initiatives and using Enterprise Architecture platforms
• Experience of Consultancy, preferably experience of Consultancy within a software driven environment.
• Experience of working with Sales Leads and Project Managers to ensure every customer receive an exceptional customer journey

What's in it for you

• A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change.
• Competitive salary and benefits (in line with experience)
• Individual performance bonus o Hybrid working model, 3 days in our Sydney Offices and at home
• Curious, open culture, with teams collaborating across geographies

Living our Values at Orbus

Be Extraordinary: Be the best version of yourself, grow, flourish and be better every day.

Own It: We lead from the front We are empowered to take initiative and are given the freedom to do our best work. We're allowed to make mistakes if we learn and grow. Taking ownership shows others that they can trust us to do the right thing.

Better Together: We are One Team We work best when we are bringing colleagues on our journeys' together and celebrating as a team. We are never afraid to rely on the strengths of others, and we trust in their decisions.

Cut Through the Chaos: We make things happen. We start with "why" and don't stop until we've achieved a meaningful outcome. We push through the noise to find the best solution for everyone

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Find your place at Orbus - We're a diverse and inclusive workplace that promotes a sense of belonging allowing all our people to bring their whole selves to work every day.

Recruitment Companies - Thank you for your interest in our roles – we do not accept unsolicited CVs from recruiters or employment agencies. We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs. Offers of employment will be dependent on satisfactory references and a DBS check

Job Type: Full-time

Pay: $50,000.00 – $120,000.00 per year

Application Question(s):

• Have you worked in enterprise architecture before?

Education:

• Bachelor Degree (Preferred)

Work Authorisation:

• Australia (Preferred)

Location:

• Sydney NSW 2000 (Required)

Work Location: Hybrid remote in Sydney NSW 2000