Intake Officer

Employment Type
: Permanent Full Time

Location:
Penrith Community Health Centre

Position Classification
: Welfare Officer Non-Graduate Grade 1/2

Remuneration
: $62, $83,018.00 per annum

Hours Per Week
: 38

Requisition ID
: REQ601537

Application Close:
10/09/2025

With
CORE
Values of
C
ollaboration,
O
penness,
R
espect and
E
mpowerment
working with us will ensure your professional life is provided every opportunity to succeed
and develop in your chosen career role.
About Us
Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

The Primary Care and Community Health Unit consists of 9 centers that provide a range of services for children, young people and their families, adults, older people and their carers. Our services range from health promotion, prevention and early detection through to assessment, treatment and continuing care. Our staff work in partnership with schools, GPs, hospitals, non-government agencies and other organisations to provide care across our centers, in people's homes, other community venues as well as virtual care (telehealth).

Join a team that makes a meaningful difference every day. The Central Intake Service (CIS) plays a vital role in supporting the health and wellbeing of our community by managing the initial triage and registration for a range of clinical services across Primary Care and Community Health. This includes facilitating referrals into both the Community Health Care stream and the Child, Family and Priority Populations stream, ensuring individuals and families are connected to the care they need.

We are seeking a compassionate and highly organised Intake Officer to be the first point of contact for those reaching out for support. In this welfare focused role, you'll handle referrals from both the public and professional networks, providing a warm, empathetic response while navigating service eligibility. Where individuals may not meet criteria, you'll ensure they are guided toward alternative pathways, maintaining dignity and respect throughout the process.

If you're someone who thrives in a fast-paced environment, values human connection, and wants to contribute to a service that truly matters, we'd love to hear from you.

Benefits Available To Eligible NBMLHD Employees

• Accrued Day Off (ADO)
• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards.

For assistance with applying through the NSW Health Career Portal please click here.

What You Will Bring To The Role

• Minimum of a Certificate IV or Diploma in Welfare Work (or similar).
• Demonstrated recent experience performing in a welfare role
• Demonstrated experience using IT systems and client registration systems. Desirable to have experiencing using EMR/ Cerner and IPM
• Effective verbal, written and interpersonal communications skills. Experience writing a clinical note including ongoing plan that is clear and logical. Desirable to have experiencing using the ISBAR framework
• Demonstrated experience assisting vulnerable members of the public. This includes navigating referral systems, provide an empathetic response, and provide referral options
• Demonstrated ability to work independently and within a team
• Commitment to ongoing professional development, quality improvement and WH&S responsibilities
• Demonstrated ability to apply clinical judgement & triage skills in circumstances surrounding but not exclusive to suicidal and or distressed individuals, domestic violence & child protection issues.

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

Need more information?

• Click here for the Position Description
• Find out more about applying for this position

For role related queries or questions contact Natasha McGing on