Sales Representative

Echuca VIC, Australia

• Role with Australia's Ultimate Tool Shop
• Competitive Salary, with Tool of Trade Vehicle, Phone & Laptop Provided.
• Dynamic Sales Role- Build & Grow Relationships & Drive Sales for your Store

Total Tools is looking for a Full-Time Sales Representative to work between 2 locations of Shepparton and Echuca. Reporting to our Business Development Manager you will be tasked with being the face of the business. Out amoung the trade customers working on improving the customers efficiency by selling them the correct tooling to get the job done in the best way possible.

Selling all brands and adapting to all customer needs while still delivering profitable results for the business.

Commercial and account growth will be your main goal. Driving sales on the road looking to service New and exsisting customers. This role requires someone who can work Autonomously and achieve results.

What will you be doing?

Customer Service

• Provide advice and information on products
• Handle customer & supplier queries, in person and over the phone, and offer solutions
• Train all Store Team Members on customer service standards for Account Customers
• Resolve any complaints or refer to Store Manager / Store Owner for resolution \
• Organise the despatch of customer special orders and item delivery
• Building solid working relationships and developing rapport with key stakeholders/accounts
• Liaising with, and finding solutions for current and potential clients
• Developing and implementing sales plans and initiatives
• Effectively managing your diverse customer base
• Analysing sales and customer data to identify new opportunities
• Attracting new customers in addition to growing existing business- you will be comfortable cold calling as required
• Achieving sales, margin, and product mix targets

Sales & Account Management

• Actively seek to introduce the business to new customers on a weekly basis, and promote business growth.
• Prepare objectives in conjunction with the Owner annually and review monthly
• Set appropriate business unit objectives and review monthly
• Monitor performance of sales for each account
• Ensure that group guidelines are followed, particularly in relation to customer service
• Maintain effective communication with the Store Owner / Franchisee
• Be aware of competitor activity and advise Store Manager accordingly
• Arrange for regular and ongoing visits to key account customers including the creation and maintenance of a call cycle.
• Increase transaction values, including items per transaction, through effective sales techniques, initiative and utilising opportunities. Sales and Margin figures should be monitored and incremental targets met.

Does this sound like you?

• Previous retail and/or sales experience
• Proven ability to achieve and exceed targets
• A strong ability to develop and maintain B2B relationships and influence decision-making
• Strong work ethic and 'can do' attitude
• Organised with excellent time management skills
• Self-motivated with an ability to work autonomously, as well as in a team
• Strong verbal and written communication skills, with an eye for detail
• Comfortable with technology – computer literacy is a must, with a professional phone manner
• A comprehensive understanding and previous experience in the trade and industrial sector an advantage

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference

We also offer:

• Competitive salary, laptop, and phone- all the tools to do your job
• Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
• Commitment to ongoing job security, development, and growth

All that is left to do is to to join the Total Tools team

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.

Type: Sales / Customer Service

Category: Retail Team

Reference ID: JK000196

Date Posted: 10/10/2025