Medical Secretary Team Leader

About Us:

For over 30 years, Queensland Cardiovascular Group (QCG) has been at the heart of excellence in cardiovascular care. With 24 leading Cardiologists and clinics across Greater Brisbane and the Sunshine Coast, we deliver seamless, patient-focused services grounded in compassion, expertise, and innovation.

Our mission is simple yet powerful, to enrich lives through better heart health. At the heart of QCG, we live and breathe our values every day. They shape how we work, how we care for our patients, and how we show up for one another. Together, they create the foundation of our strong, compassionate, and high-performing culture:

• WE careabout our patients and their families; our referrers; our staff; our doctors and our shareholders.
• WE lead the way in cardiovascular care by striving for excellence in clinical standards and service.
• WE trust each other, always acting with integrity; providing a fulfilling and safe workplace, valuing our people, embracing and fostering collegial spirit.
• WE create a successful company achieving outstanding outcomes and results; through collaboration and our commitment to continuous improvement.

Key Responsibilities:

QCG is seeking an experienced Medical Secretary ready to take the next step in their career as a Medical Secretary Team Leader. This is an exciting opportunity to lead a high-performing team while continuing to deliver exceptional patient care and administrative excellence.

As a key member of our leadership team, you will play a vital role in ensuring the smooth operation of our clinics, the satisfaction of our patients, and the success of our Northside medical secretary team. As a team leader, you will:

• Lead and support the Northside medical secretary team, ensuring they deliver comprehensive administrative support to our Cardiologists and compassionate care to our patients and their families.
• Provide effective line management to direct reports, including monitoring and supporting performance against key metrics.
• Coach, train, and mentor team members, empowering them to respond to patient enquiries with professionalism and empathy.
• Drive engagement and retention, fostering an inclusive, enthusiastic, and values-driven team culture.
• Motivate and inspire team members to achieve business objectives and maintain service excellence.
• Oversee onboarding and induction, ensuring new team members have the confidence and capability to succeed.
• Support professional growth, ensuring learning and development opportunities align with business needs and team aspirations.
• Manage Cardiologists' diaries, ensuring optimal scheduling of clinics and procedures.
• Coordinate medical appointments, procedures, and testing, balancing precision with flexibility.
• Handle patient calls and queries with empathy, ensuring all follow-ups and results are managed efficiently.
• Process invoices accurately and maintain confidential patient records.
• Serve as a key liaison between patients, specialists, and healthcare partners, always representing QCG with warmth and professionalism.

Key Requirements:

• Proven experience as a Senior Medical Secretaryor similar role within a healthcare setting.
• Strong communication and interpersonal skills, with a patient-first mindset and ability to confidently handle ambiguity and process complex information to deliver successful outcomes.
• Demonstrated ability to work effectively with multiple stakeholders across departments — including nursing staff, medical practitioners, and hospital administrators.
• Exceptional organisational ability, with the demonstrated ability to multitask whilst maintaining strong attention to detail.
• Proficiency with medical terminology, Medicare, and health fund processes.
• Skilled in Microsoft Office and other standard office systems.
• A proactive, collaborative team player who thrives in a dynamic and fast-paced environment.
• Ability to demonstrate leadership abilities with potential to further develop skills.
• Travel between multiple clinics across Brisbane as required (training and development workshops are often held at our HQ at St Andrews in Spring Hill).

Highly Regarded:

• Experience in private cardiology or a hospital environment will be a distinct advantage.

Benefits:

• High level of autonomy and ownership of your team.
• Permanent, long-term opportunity – Be part of a team that values stability, loyalty and growth.
• Supportive team environment – working in a close-knit team of highly experienced and professional medical secretaries.
• Above market salary package – Your expertise and dedication will be rewarded.
• Regular communication from senior leadership team with weekly company updates and regular team meetings.
• Professional development opportunities and hands on leadership support with mentoring opportunities available.
• Opportunities to learn from leading Cardiologists and watch innovative procedures.

• Annual learning and development benefits.

• And yes — great coffee and great company are part of the deal

How to Apply:

Interested candidates are invited to submit their resume and cover letter.  Please include a brief statement outlining your relevant experience and why you are interested in joining QCG.

Note: Only shortlisted candidates will be contacted for interviews. We thank all applicants for their interest in joining QCG.

QCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.