Claims Performance Manager

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Melbourne

Job Ref: 204266

About the role

Ansvar Australia, who are proudly part of Benefact Group, are looking for a Claims Performance Manager to join our Melbourne office.

As our Claims Performance Manager, you'll be the strategic architect behind our claim's excellence, driving innovation while protecting those who serve others. In this pivotal role, you'll drive performance excellence across our claims operations, working directly with senior leaders who value fresh thinking and innovative approaches. Your expertise will shape our claims strategy, enhance our technology capabilities, and ensure we continue delivering the industry-leading service that makes Ansvar the most trusted name in specialist insurance.

Why join us?

We are in an exciting journey of transformation and need innovative thinkers and change makers who want to shape the future, not just be part of it.

Your Voice Matters: Work directly with decision-makers who champion fresh ideas and where you can make a genuine impact.

Diverse Opportunities: As a nimble, dynamic organisation, you'll gain exposure to challenging projects and cross-functional skills.

Meaningful Work: From our Community Education Programme to protecting heritage buildings and partnering with faith-based and community organisations, your work will make a tangible difference.

Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. Ranked amongst Australia's Top 40 Best Workplaces to Give Back in 2024, we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.

What you'll be doing

Lead Claims Excellence: Develop industry-leading service models with clear SLAs and continuously enhance systems to exceed customer expectations

Drive Strategic Performance: Conduct comprehensive analysis of claims metrics, identify trends, and provide strategic insights to stakeholders

Manage Supplier Networks: Oversee national claims supplier network, audit and approve new suppliers, and establish Service Level Agreements for optimal performance

Ensure Risk & Compliance: Conduct portfolio reviews, manage business risks, and ensure compliance with regulatory requirements and company objectives

Maximise Recoveries: Manage and optimise claims recoveries across all business classes while maintaining exceptional customer service standards

What you'll need to have

Extensive Claims Experience: Minimum 10 years in claims management with proven track record of meeting KPIs and business targets

Professional Qualifications: ANZIIF Senior Associate level or relevant tertiary qualifications in Insurance with comprehensive general insurance knowledge

Leadership & Communication: Demonstrated leadership ability with exceptional communication skills and experience in stakeholder management

Analytical & Technical Skills: Advanced analytical reasoning, strong Microsoft Office proficiency, and ability to manage complex claims

Regulatory Knowledge: Sound understanding of relevant legislation including Insurance Contracts Act, Privacy Act, and General Insurance Code of Practice

What makes you stand out

Strategic Leadership: You're a trusted advisor who can challenge senior leaders constructively and connect risk, strategy, and culture

Autonomous Drive: A self-starter who thrives on independence while building impactful initiatives from the ground up

Commercial Excellence: Strong commercial acumen with decisiveness on critical business issues and disciplined focus on technical excellence

Adaptable Resilience: Responds positively to change, actively seeks feedback, and moves forward constructively following setbacks

Purpose-Driven Values: Passionate about making a genuine difference while embracing Ansvar's values of trust, ethics and community focus

What we offer

A competitive salary - let's discuss it

Flexible, Hybrid working in modern CBD offices

Generous industry performance bonuses

Generous annual leave plus birthday, well-being, paid parental, volunteering & more

Tailored professional development programs

Recognised as the Best Australian Workplace for Fathers (2025)

Good Company Award Winner (2025)

Hear from the hiring manager

"Join us at the heart of Ansvar's claims transformation. As Claims Performance Manager, you'll lead innovation, governance, and supplier excellence driving smarter systems, sharper insights, and stronger outcomes for our customers and communities."

About us

At Ansvar Insurance, we are transforming the way we operate. As specialists in the Care, Community, Faith, Education, and Heritage sectors, we are modernising our business while staying true to our purpose - protecting those who serve others.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.