Performance Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.   We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview

About the Role

At GB, our Performance Managers work closely with claims staff in our Workers Compensation team to uplift GB's claims performance, whilst ensuring the delivery of a customer-centric and best in class claims management service. This is achieved through conducting thorough and in-depth reviews of various performance reporting, engaging with WorkSafe and claims teams, and providing recommendations for continuous improvement.

We currently have multiple Performance Manager opportunities available which specialise specifically in supporting our Return-to-Work performance measures in both the Front End & LTM (Long Tail Management) claims segments. These positions will focus on providing oversight on performance in this area, driving change as a result of Scheme Reform and legislative changes, and how these impact claims performance.

You will play a key role in promoting best practice claims management and supporting initiatives across our VIC Workers Compensation team in this position.

How you'll make an impact

Your responsibilities will include:

• Supporting the achievement of sustainable business outcomes across our Return-to-Work measures 
• Conducting thorough and in-depth reviews of various business areas and providing recommendations for improvement
• Liaising with WorkSafe Victoria to analyse industry trends, and delivering reporting for the Workers compensation business to identify areas of focus for uplifting performance and recognising good performance
• Promoting best practice claims management and supporting continuous improvement within VIC Workers Compensation
• Mentoring and coaching claims team members to encourage good claims management practices and processes
• Analysing trends and putting forward recommendations to resolve issues; ensuring strategies are implemented and the desired outcomes are achieved
• Engaging key stakeholders in the development, execution, and evaluation of appropriate strategy, business plans and initiatives

About you

What we're looking for:

We are searching for an engaging and strategy focused Return to Work expert, who also has:

• Significant, in depth understanding of the legislation (ACA & WIRCA) and the VWA guidelines and procedures, as well as practical application of these
• In-depth knowledge and experience in managing performance measures and Return to Work processes, ideally from a Front End or LTM capacity
• AMA Training, or willingness to complete
• Comprehensive knowledge of the workers' compensation industry, business requirements and administrative practices and requirements
• Claims Management experience in a leadership capacity
• Outstanding leadership skills, and coaching/mentoring experience
• Time management, organisation and strong communication skills
• Tertiary qualifications within the disciplines of business or personal injury (or similar) will be ideal however not essential

To Apply

If this sounds like the job for you, then we want to hear from you today

Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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