Claims Manager

5 days ago

Melbourne, Victoria, Australia NM Insurance Pty Ltd Full time

Job Description

At NM Insurance, we're proud to be a leading provider of specialist insurance solutions across Australia and New Zealand. Our team is passionate about delivering exceptional service, building trusted partnerships, and protecting what matters most to our customers. We value integrity, innovation, and collaboration—and we're looking for a leader who shares our vision.

As the Claims Manager – Pleasure Craft, you will lead a high-performing team responsible for managing marine insurance claims, with a focus on the Pleasure Craft portfolio. This is a strategic leadership role that combines technical claims expertise, regulatory oversight, and people development. You will drive operational excellence, ensure compliance with industry standards (including GICOP), and foster a culture of continuous improvement and customer-first service.

Job Requirements

What You will Bring

  • Proven experience managing a claims team, ideally within marine or Pleasure Craft insurance
  • Strong knowledge of insurance regulations and compliance standards (e.g. GICOP, AFCA)
  • Excellent communication, negotiation, and stakeholder management skills
  • Demonstrated ability to lead quality assurance and continuous improvement initiatives
  • Tertiary qualifications in insurance, business, or a related field (or equivalent experience) preferred
  • A collaborative leadership style and a commitment to team development
  • High attention to detail, analytical thinking, and sound decision-making skills

Job Responsibilities

Key Responsibilities

  • Lead and mentor a team of marine claims professionals, ensuring high performance and engagement
  • Oversee the end-to-end management of Pleasure Craft claims, including complex and high-value cases
  • Ensure compliance with regulatory frameworks (e.g. GICOP, AFCA) and internal service standards
  • Implement quality assurance processes, conduct file audits, and drive continuous improvement
  • Resolve escalated customer and broker issues with professionalism and empathy
  • Analyse claims trends and performance data to inform decision-making and process enhancements
  • Collaborate with internal stakeholders to support audits, training, and risk management initiatives
  • Promote a positive, inclusive, and accountable team culture aligned with NM Insurance values

Job Benefits

Why Join NM Insurance?

  • Be part of a values-driven organisation that puts customers and people first
  • Work with a supportive leadership team and a collaborative claims division
  • Advance your career with ongoing learning, leadership growth, and a rewarding corporate benefits program.
  • Enjoy a flexible, inclusive, and high-performing workplace culture

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