Performance & Training Specialist (Inclusive Employment Australia)

About Us

Help is a social enterprise assisting people with disability lead fulfilling and independent lives. Over the past 57 years, we've created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it's employment, learning, community connection, or anything in between – we work step by step alongside every individual to achieve their goals. We do this with the help of our social enterprise businesses, organisational partnerships, and Inclusive Employment Australia and NDIS service streams. Help provides an ecosystem of opportunity.

What's in it for you?

At Help every person is the master of their journey. And that starts with our team. We are a values-based organisation that strives to create an environment where employees openly embrace our mission and vision every day. As a valued member of our team we're committed to looking after you, by offering some great benefits including:

• Excellent salary sacrificing benefits Package up to $15,900 of your annual salary tax free, and additional $2,560 for meal and entertainment expenses
• An inclusive work environment that values both your personal and professional life, with a strong focus on flexibility to help you achieve a healthy work-life balance
• Access specialist and accredited training, professional mentoring, and ongoing coaching
• Benefit from opportunities for professional development and career advancement
• Learn while you work with the opportunity to gain a Certificate IV in Community Services
• Celebrate your milestones through our dedicated Service Award Program
• Access free and confidential support through our Employee Assistance Program (EAP)
• A job where every day is different and you will positively contribute to the lives of people with disability

About the opportunity

The Performance & Training Specialist is responsible for designing, delivering, and maintaining compliant, contemporary, and best-practice training programs across the Help Employment portfolio. Leveraging deep knowledge of employment programs, along with expertise in content development and coaching, the role equips our workforce to deliver exceptional outcomes and experiences for participants. Working closely with Regional and Business Managers and key support teams, the Performance & Training Specialist drives business performance initiatives and develops strategies, resources, and processes that enhance service quality and organisational success.

Your key responsibilities will include but are not limited to:

• Collaborate with the broader Employment Program teams to identify performance and/or compliance gaps and training requirements of the Employment Services teams
• Design and deliver best practice and service delivery training to team members
• Support the onboarding and induction of new team members
• Mentor and upskill teams to build capability and promote best practice
• Support key compliance requirements ensuring content and training is developed in line with quality and compliance guidelines
• Analyse internal trends, issues, problems and opportunities regarding learning gaps and challenges, and deliver proactive strategies to resolve and close knowledge gaps
• Identify, advocate and embed continuous improvement of learning programs from relevant feedback and data collection
• Facilitate groups and individual sessions, in a variety of formats (online & face to face)
• Develop material including guidelines, best practice guides, and procedures to improve processes and maximise efficiencies
• Manage complex learning concerns and provide adaptable solutions which cater for varied learning styles
• Cultivate and encourage a service culture within the team and broader division that is focused on safe best practice learning programs and customer experience
• Support improvements in process and business maturity of the employment and program management function
• Ensure all learning administration tasks are completed in a timely manner, fostering a serious approach to the importance of record keeping
• Handle all matters with professional care, dignity, understanding and respect, keeping the customer central to everything we deliver

This is a Full-Time position based at: Eagle Farm

About you:

We are seeking a motivated and values-driven leader to join our Inclusive Employment Australia division as a Performance & Training Specialist. You will have a minimum of three years' experience designing and successfully delivering best practice learning programs, ideally within disability employment supports, broader employment, or other human services industries

You will also have the following:

• Strong understanding of the DES framework and its requirements, including knowledge in facilitating DES based learning to achieve operational goals and delivery an exceptional customer experience
• Certificate IV in Training and Assessment (TAE40110) or other undergraduate study in Education (highly desirable)
• Excellent stakeholder communication and engagement skills
• Proven ability to independently review, assess and resolve complex learning challenges and adapt facilitation to ensure learning outcomes are achieved
• Experience designing and creating structured learning programs and supporting materials to deliver learning outcomes across a variety of mediums, including face-to-face, remote learning and online training modules.
• Demonstrated experience in supporting line managers and internal staff with specialist learning advice
• Ability to advise, mentor and coach internal leaders and staff at all levels of seniority
• Well-developed IT knowledge and experience in Windows and Web based applications, including specialist learning design and learning management programs

How to apply for this role?

If you're looking for a rewarding role with an innovative and diverse organisation, we encourage you to submit your application.

Applications close: Applications will be assessed as they are received.

Contact: To learn more about this opportunity please contact the Recruitment team on:

As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including verification of working rights, Working with Children (Blue Card), NDIS Worker Screening (Yellow Card), professional reference checks and a national police check.

If you would like to learn more about working for us or what we do, we encourage you to visit or follow us on LinkedIn