Customer Service Manager
2 days ago
Be part of a dynamic environment at our flagship store,
Myer Melbourne
.
Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance.
Be the driving force behind our customer service excellence leading teams across various departments to deliver memorable customer experiences.Champion Myer's strategic vision by managing daily operations, coaching team members, and fostering a culture of growth and collaboration.
Reporting to the Assistant Store Manager and working closely with a supportive leadership team, this pivotal role offers outstanding opportunities to elevate your career in Retail Management.
- Showcase your customer service excellence by leading team performance
- Opportunities for succession planning and career development
About The Role:
- Manage the daily operations of your departments, driving customer satisfaction and financial performance
- Optimise team productivity by leveraging workforce management and further developing team member skills
- Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
- Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities
- Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
- Maximise your time spent within your departments to lead and manage your teams and gain customer insights
About You:
- Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
- People leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead teams, achieve targets and monitor KPI's
- Experience in performance management and getting the best from your teams will be highly regarded
- Customer focused with superior customer service skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to prioritise and achieve within timelines
Benefits to you:
- Become a leader within one of Australia's most-loved department stores
- Career development and progression opportunities, local and national
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).
From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.
Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best.
Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.
Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.
-
Customer Service Manager
2 days ago
Melbourne, Victoria, Australia Ultra Football Full time $80,000 - $120,000 per yearJob Title:Customer Service ManagerDepartment:Customer ServicePrimary Location:Ultra Football, MelbourneReports to:Head of Planning, Merchandise & Supply ChainWork Pattern / Hours:Full-TimeDirect Reports:Customer Service TeamKey Relationships:Retail; Operations; E-Commerce; Brand/Marketing; Finance; Partner BrandsAbout Ultra Football:Ultra Football is the...
-
Customer Service Manager
4 days ago
Melbourne, Victoria, Australia Scentre Group Full time $80,000 - $120,000 per yearEveryday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team's focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.Your opportunityWe are looking for a Customer Services Manager to join our team at Westfield Southland....
-
Customer Service
4 days ago
Melbourne, Victoria, Australia Carpet Call – VICSA Full time $60,000 - $80,000 per yearAbout the role Carpet Call, a leading provider of premium flooring solutions, is seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service & Warranties Representative. In this full-time role, you will be responsible for delivering exceptional customer service and handling all aspects of our product warranties,...
-
Customer Service
12 hours ago
Melbourne, Victoria, Australia MAPM International Full time $45,000 - $60,000 per yearAbout the RoleWe are seeking a motivated and detail-oriented individual to join our team in Customer Service & Sales Administration Support. This role combines customer service, sales support, and general office administration. It's an excellent opportunity for someone looking to build a career in sales, administration, or the footwear/apparel industry.You...
-
Customer Services
4 days ago
Melbourne, Victoria, Australia The Everleigh Group Full time $60,000 - $80,000 per yearCustomer Services & Office ManagerNavy Strength Ice Co. (NSI) – Fawkner, MelbourneAbout UsAt NSI, we put People Before Drinks. As a hospitality-focussed company, our philosophy is built on Integrity, Authenticity, Quality, Consistency, and Excellence. We're passionate about hospitality in its truest sense—selfless service, strong relationships, and...
-
Customer Service
2 days ago
Melbourne, Victoria, Australia AAA Teatowels Full time $55,000 - $65,000 per yearAbout the BusinessTriple A Teatowels is a proudly family-run commercial laundry that has been servicing Greater Melbourne since 2010. Over more than a decade, we've built a strong reputation for reliability, care, and excellence, supporting some of Melbourne's best-known hospitality venues. We're trusted because we don't just deliver linen, we deliver...
-
Customer Service
2 days ago
Melbourne, Victoria, Australia Aggreko Full time $60,000 - $80,000 per yearWe're the global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.We're looking for aCustomer Success Representative Administratorto join our team in Braeside, Victoria, and help...
-
Customer Service
4 days ago
Melbourne, Victoria, Australia MacDon Australia Pty. Ltd. Full time $60,000 - $80,000 per yearPurpose and ScopeAs Customer Service / Inside Sales Coordinator, the successful candidate will be responsible for supporting and growing sales within MacDon's Australian dealer network. This position is based at the Derrimut office in Victoria, Australia.Responsibilities:The following are the main job responsibilities and priorities that this position must...
-
Customer Service
4 days ago
Melbourne, Victoria, Australia Aggreko Full time $60,000 - $80,000 per yearWe're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We're looking for a Customer Success Representative Administrator to join our team in Braeside, Victoria,...
-
Customer Service
4 days ago
Melbourne, Victoria, Australia Robert Half Full time $60,000 - $90,000 per yearAbout the CompanyOur client is a global leader in specialty solutions, with a strong presence across Australia and a reputation for delivering high-quality products and exceptional customer experiences. With a focus on innovation, care, and collaboration, they partner with customers across diverse industries to provide tailored solutions.The RoleAs the key...