Senior Technical Support Engineer
4 days ago
Summary:
We are seeking a highly skilled Senior Technical Support Engineer to provide technical assistance and support to our clients. The ideal candidate will have a strong technical background and excellent communication skills to effectively troubleshoot and resolve technical issues.
Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network systems
- Collaborate with other teams to identify and resolve complex technical problems
- Document and track technical issues and resolutions in a timely manner
- Provide training and support to clients on new products and services
- Stay up-to-date with industry trends and advancements in technology
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3+ years of experience in technical support or related field
- Strong knowledge of hardware, software, and network systems
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Experience with customer service and support
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