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Team Coordinator, Corporate Deliveries

2 weeks ago

Sydney, New South Wales, Australia SG Fleet AU Full time

About The Role
This position is charged with overseeing a high level of customer satisfaction through the efficient, effective, and timely co-ordination of the new vehicle order, ensuring proactive communication with all stakeholders through to vehicle delivery and settlement. The Team Coordinator is responsible for delivering 100% compliance to all KPI and SLA targets being met.

Tasks And Responsibilities

  • Monitor KPI and SLA performance and manage change to ensure the companies commitments and goals are met. Oversee and coach all team members in the professional handling of all dealings with suppliers, clients, and internal stakeholders.
  • Ensure team's workload is managed effectively and identify any potential issues that may impact the business.
  • Professionally handle any issues or complaints.
  • Develop maintain and foster relationships with all internal staff and departments to enhance the understanding of the delivery process, to help sales achieve the results they require to build SG Fleet's leasing portfolio.
  • Demonstrate leadership behaviour to develop staff, build a positive work culture, maintaining high productivity levels and lead the team through change as required.
  • Manage key events/tasks of the delivery process - with all stakeholders, in accordance with sgfleet policy and procedures.
  • Ensure 100% data integrity of all data entered by and or managed by the Vehicle delivery team and ensure it is up to date at all times. Create and manage daily, weekly, and monthly reports to management and the leadership group.
  • Ensure team's workload is managed effectively and identify any potential issues that may impact the business.

SKILLS AND EXPERIENCE

  • Ability to coach, mentor and develop staff and to build a high performing and positive work culture.
  • Excellent written and verbal communication skills.
  • The ability to manage multiple competing priorities, whilst still maintaining a high level of attention to detail.
  • Strong time management and organisational skills.
  • Excellent stakeholder management skills, with strong influencing skills.
  • Strong problem-solving skills, together with the ability to effectively manage conflict.
  • Sound knowledge of the documentation required to order, register, deliver and pay for a new or used vehicle is ideal.
  • Prior experience in a role where you dealt directly with customers and suppliers.
  • Leasing/fleet management industry experience is preferable.
  • Prior experience in leading a team through change.

ABOUT YOU

  • High integrity and strong understanding of professional ethics.
  • Actively creates useful internal, external and cross-functional relationships.
  • Critically analyses information and solves problems, demonstrating resourcefulness, perseverance and accountability.
  • A collaborative and engaging working and leadership style.
  • Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress.
  • Encourages learning and development in others. Genuine interest in developing and mentoring people.
  • Self-motivated and driven to take responsibility for results and standards.
  • Willing and eagerness to learn and grow.
  • Honest, reliable, and dedicated.

Who we are...
We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.

Some of our perks include...

  • Recharge and relax with up to 4 days of wellness days every year.
  • We offer industry leading 20 weeks paid parental leave.
  • Monetary service milestone awards.
  • Career progression opportunities.
  • Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more.
  • Two paid volunteer days each year.
  • Health and wellbeing support including a subsidy and an Employee assistance Program.

What's next...
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.

We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.