Reservations Officer

5 days ago


Perth WA, Australia SeaLink Western Australia Full time $45,000 - $60,000 per year

SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours

is looking for bright and energetic individuals with proven customer service and sales experience to join our Reservations Team for our busy Spring and Summer Season

Have a background in tourism & hospitality?

Experienced in customer service?

Looking for an exciting new work environment?

About Us

SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours are part of the Kelsian Group - Australia's largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore.

Our SeaLink Rottnest Island service operates modern, environmentally friendly vessels daily from Victoria Quay Fremantle and Barrack Street Jetty Perth.

Captain Cook Cruises WA and Swan Valley Tours have been cruising the waterways of Perth for over 30 years. Since then, we have firmly established ourselves as Perth's premier river cruise and wine tour company with a strong reputation within the tourism industry. Located within the Barrack St Jetty precinct, we offer a range of cruise and tour options from Perth to Fremantle, and upstream into the Swan Valley wine region.

About the Role

The Casual position of Reservations Officer will report to the Reservations and Sales Manager. The primary focus of this position is to maximise sales on SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours ferry, cruise, and tour packages, always providing warm and friendly customer service.

Key accountabilities include:

  • Maximise sales on SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours ferry, cruise and tour packages, interacting with direct, travel agent, and commuter customers face-to-face, by telephone, and via email.
  • Ensure the highest standards of customer service in all customer interactions.
  • Provide accurate product information to all customers.
  • Show confidence in up-selling additional products and package upgrades.
  • Demonstrate competent use of our internal SeaLink Reservations Systems.
  • Maintain current knowledge of all SeaLink WA products and procedures.

About You

  • Demonstrated customer service experience, with proven ability to engage in positive conversations with customers, delivering efficient and friendly service.
  • Highly proficient computer skills and able to learn new systems quickly.
  • Ability to work effectively in a busy environment, and prioritise tasks accordingly.
  • Strong attention to detail is necessary.
  • Enthusiastic, out-going, friendly personality.
  • You show initiative and enjoy working as part of a team.
  • Well presented, professional appearance.
  • Previous Tourism Industry and Reservations experience highly regarded.
  • Fluency in a second language highly regarded

Our business operates 7-days a week, year-round. You must be available to work weekends and Public Holidays, as required, with some shifts commencing as early as 0600. You may be rostered to work at either our Fremantle or Perth locations.

  • The primary location for this role is at our Barrack Street Jetty, Perth location
  • You must have full availability to work between 01 December 2025 and 30 April 2026.
  • Previous applicants are welcome to reapply.
  • There is the possibiity of a permanent role for the right applicant.

If this sounds like your dream job, we encourage you to apply

To Apply

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.

Make sure you include your resume and a cover letter explaining why you are the best person for this position.

Applications close 5pm, 30 September 2025.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.



  • Perth, Western Australia Perth Wildlife Encounters Full time $40,000 - $60,000 per year

    Do you love wildlife - swimming with wild dolphins, visiting Penguin Island or snorkelling with sea lions?  Do you enjoy the outdoors, like connecting with visitors from around the world and most of all want to work with a friendly and easy-going team? Then apply to join our management team working in the Hospitality and Tourism industry.This award-winning...

  • Reservations Agent

    6 days ago


    Perth, Australia Marriott International, Inc Full time

    **Additional Information**Full-Time **Job Number**25108813 **Job Category**Reservations **Location**The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Reservations Agent** We are looking for a talented Reservations Agent to rise with us and empower the...


  • Perth, Australia SeaLink Western Australia Full time

    **SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours** is looking for a Professional and Customer Focused Group Bookings Coordinator and Reservations Supervisor to join our Reservations and Sales team. **Have a background in tourism & hospitality?** **Experience in a senior customer service role?** **Enjoy leading an energetic team of...


  • Perth, Australia Holiday Inn Full time

    IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. Our Perth City Centre hotel is the perfect mix of relaxation and convenience...

  • Event Support Officer

    2 weeks ago


    Perth, Australia Curtin University of Technology Full time

    $71,664 - $75,313 (G04) Pro-Rate Plus 17% Super - Part-Time 7 months Contract 0.6 FTE - Based on Bentley Campus **Job Reference: 1226730** **About The Role**: This role involves providing administrative and operational support to the Recruitment Events team in organising and implementing the University’s recruitment events strategy. The person in this...


  • Perth, Australia Curtin University of Technology Full time

    $80,467 -$ 88,022 (G05) + 17% Superannuation - Full time, permanent position - Based at our vibrant Bentley campus **Job Reference: 996574** **About the Role**: **Your responsibilities will include**: - Provide expert ethics advice and support to research stakeholders based on a broad understanding of a range of regulatory requirements, university...


  • Perth, Australia Curtin University of Technology Full time

    Part Time (0.2FTE) Fixed Term Contract until 31st December 2025 - $80,467 - $88,022 (G05) per annum plus 17% Superannuation - Located at Curtin University, Bentley Campus **Job reference: 764575** **About the Role** The Australian Centre for Student Equity and Success (ACSES) is seeking a talented Communications Officer to join our Regional University...


  • Perth, Australia Premier Industrial Full time

    Immedidate start - Competitive pay - Great work environment **Succeed with Premier!** We recognise that our people are the key to our success and are offering an opportunity to join a team who pride then on delivering a quality experience. **About the client**: Located just 40 minutes South East of the centre of Perth, among scenic parks, hills and...


  • Perth, Australia Curtin University of Technology Full time

    2-year fixed-term contract, either full-time or part time (0.8 FTE) - $80,467 - 88,023 (G05) plus 17% Superannuation - Agile and flexible working environment **Job Reference**:1227142** **About the Curtin Institute for Data Science** The team is led by Professor Melanie Johnston-Hollitt, a professor of astrophysics, with over 20 years' experience managing...

  • Records Officer

    2 weeks ago


    Cockburn WA, Australia The City of Cockburn Full time $77,000 - $82,500 per year

    2-year Fixed Term Full Time roleThe City of Cockburn has an exciting future and is committed to delivering outstanding service and achieving our vision of being the best place to be.The CityAs one of the major coastal cities in Western Australia, Cockburn has it all. With a current population of over 120,000, the City offers an incredible coastline,...