Collections Officer

Resolve Claims. Recover Funds. Contribute to Business Success.

We're looking for a motivated Collections officer to manage a portfolio of recovery claims and secure strong financial outcomes. If you have experience in debt recovery or insurance claims, and enjoy negotiation, problem-solving, and working in a target-driven role — this could be the role for you.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles.

Our mission is simple:
Reduce the Inconvenience
for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

Care & Passion
– to deliver outstanding service the way we'd want to be treated

Courage
– to be empowered and make informed decisions

Can Do
– a proactive mindset focused on solving problems and improving

Trust
– to be counted on to do the right thing in all relationships

Key Responsibilities

Reporting to the Recoveries Team Leader, you'll manage a portfolio of recovery claims and ensure prompt, fair, and accurate outcomes by:

• Investigating and managing claims to achieve maximum recovery outcomes
• Liaising with insurance companies, third parties, and legal representatives
• Negotiating settlements to recover owed funds and reduce write-offs
• Preparing evidence and documentation to support claims recovery
• Escalating claims through legal channels where appropriate
• Working to meet team and individual KPIs related to revenue recovery and aged debt
• Contributing to team meetings and continuous improvement activities
• Minimising aged debt through proactive portfolio management

What You'll Bring

• Experience in debt collection, recoveries, or a similar financial enforcement role
• Excellent communication and negotiation skills
• Strong numeracy and written communication abilities
• Confidence in gathering and presenting evidence in written or verbal form
• Highly self-motivated with strong time management and independence
• Professional and composed in high-pressure situations

Highly regarded:

• Understanding of credit hire processes
• Familiarity with the motor vehicle or motor insurance industry
• Knowledge of road rules and motor liability
• CAPI licence (desirable but not essential)

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You'll also enjoy a range of benefits, including:

• Flexible working environment
• Career development – many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support when you need it
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners