Guest Service Agent

15 hours ago

Newcastle, New South Wales, Australia Novotel Newcastle Beach Full time $45,000 - $65,000 per year

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description

Guest Service Agent

First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Novotel Newcastle Beach.

What is in it for you:

  • Worldwide employee and family and friends benefits at Accor Hotels.
  • Learning & development programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world
  • Laundered uniforms

What you will be doing:

As a Guest Service Agent, you will be passionate about providing outstanding experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by people, curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.

To be successful in the GSA position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on ability to exceed both the guest expectations and hotel standards.

Qualifications

What you will bring to the role:

  • Previous experience in a similar role within a hotel is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and problem-solving abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite.
  • Flexible schedule, including the ability to work evenings, weekends, and public holidays, including the Christmas period.
  • Note: shift times, AM 7am-3pm & PM 3pm-11pm

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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