post office/nsw lotteries customer service officer

2 weeks ago

New Lambton, New South Wales, Australia 3ml pty ltd Full time $45,000 - $60,000 per year

About us

New Lambton Post Office and NSW Lotteries outlet is located in Newcastle, NSW. As a Customer Service Officer, you'll play an important role in serving our local businesses and individuals, keeping people connected and building community resilience. We are looking for an enthusiastic Customer Service Officer to join our team on a long term basis hours a week, Monday to Friday. No weekend required.

The opportunity:

  • Competitive hourly rate
  • Approx hours per week
  • Permanent Part Time or Full time with pathway to store manager position can be offered to the right candidate
  • Monday – Friday only, no weekend

What you'll be doing:

  • Performing customer sales and service transactions
  • Managing high value transactions accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
  • Assisting customers with mail lodgements and collecting mails
  • Selling NSW Lotteries products
  • Promoting our products & services through up-selling, cross-selling and merchandising
  • Building rewarding relationships with customers by understanding and well serving their needs
  • Conducting and processing identity services transactions, including Australian Passport Interview
  • Assisting with administrative duties such as stocktaking and record maintenance
  • Maintaining commitment to Australia Post's Occupational Health and Safety standards
  • Keeping the outlet clean, tidy all the time. Maintaining a welcoming envirornment

What we are looking for

  • Honest, Friendly, high-level integrity, accountable
  • Previous experiences in Post Office and or NSW Lotteries are highly regarded
  • Good verbal & written communication skills
  • Intermediate computer skills
  • Attention to details, and be able to multitask
  • Physically fit to lift mails up to 16kg
  • Stand for most of your shift
  • Willing and able to work as part of a team to deliver the best possible service and solutions to our customers

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