Administration Support Officer

About The Role
The primary purpose of this role is to provide a high level of administration support and customer service to the Diabetes Service, Division of Medicine including efficient utilisation of appointment times for Consultants and Clinicians.

Some Of The Key Responsibilities Of The Role Are

• Respond to general client enquiries via phone, email and in person. Assist staff and clients in the work unit as requested.
• Register patient data onto relevant electronic databases and ensure patient data is updated in a timely and accurate manner.
• Actively support the use of telecommunication technologies for the purpose of providing health care services across geographic, social and cultural barriers.
• Ensure prospective patients have been placed on a respective waiting list, booked within the time frame indicated, and maintain this list by ensuring accurate and complete additions, amendments, ongoing verification and appropriate delegations
• Organise patient appointment activities including the arrival of patients, booking appointments, management of cancellation / rescheduling of clinics, management of clinic waiting lists and coordinating appointments with other services.

About You
Our ideal candidate will be someone who can demonstrate the following:

• Experience and demonstrated achievement in similar roles.
• Well-developed interpersonal, negotiation, problem solving, oral and written communication skills.
• Ability to prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
• Ability in the use of Microsoft Office programs and the ability to acquire knowledge of relevant software packages (e.g. ieMR, Medi Records, ESM, HBCIS).

Mandatory Requirements

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16

About West Moreton Health
West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.

To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community – Follow this link

As a Child Safe Organisation, At West Moreton Health

• We prioritise children and young people being seen, heard, and safe in every interaction.
• We create inclusive environments where the voices and needs of children and young people are valued and respected.
• We believe safeguarding is shared responsibility, upheld by every member of our organisation.

Why Choose Us
We're here for you, so you can be there for others

• Purposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.
• Professional development including mentorship, paid study leave, simulation training and research opportunities.
• Career pathways with support to step into senior roles and leadership.
• Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.
• Competitive benefits including salary packaging and up to 12.75% super.
• A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience.

To apply
Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.
Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.