Admin Officer

2 weeks ago


Canberra, ACT, Australia Navitas Skilled Futures Full time $60,000 - $80,000 per year

Company Description

Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government. Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients.

Job Description

We are seeking an Administrative Officer to join our team to deliver high-quality frontline customer service and administrative duties. The role requires a dedicated client focus to enhance the client experience and deal with any phone, email, and face-to-face enquiries.

Key Responsibilities:

  • Deliver exceptional customer service by promptly responding to frontline, phone, and email inquiries, ensuring clients feel valued and supported.
  • Assist clients with registration, enrolment, program details, and appointment bookings, offering clear and accurate guidance.
  • Promote Navitas Skilled Futures programs and events to clients and stakeholders, enhancing awareness and engagement.
  • Ensure accurate and secure client records, data entry, and documentation to maintain seamless service delivery.
  • Maintain a welcoming and professional environment in reception and student areas, addressing client needs with care.
  • Escalate client feedback, complaints, or issues in a timely manner to support continuous service improvement.

Qualifications

The person we seek will ideally have the following skills and experience:

  • Proven ability to deliver outstanding customer service via phone, email, and face-to-face interactions.
  • Excellent interpersonal, written, and verbal communication skills, with a friendly and professional approach.
  • Strong administrative skills and meticulous attention to detail, ensuring accuracy in all tasks.
  • Calm under pressure with the ability to prioritise and manage multiple tasks in a fast-paced environment.
  • Awareness of diverse cultural perspectives and a sensitive, client-focused approach.
  • A collaborative team player who thrives in a supportive environment.

Desirable:

  • Previous experience in the education sector or government-contracted programs.
  • Familiarity with student management systems.

Additional Information

At Navitas Skilled Futures our employee perks and benefits include:

  • Unlimited global career opportunities across the Navitas portfolio
  • Flexible working arrangements
  • Salary packaging and novated leasing
  • 2 paid volunteer days per year for your passionate causes
  • Health & well-being packages including free counselling and well-being specialist support for employees and family members
  • Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
  • Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion:

Navitas Skilled futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join our dedicated team committed to enhancing the experience of our clients

How to Apply:

  • Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
  • Please note applicants are assessed upon receipt so you are encouraged to apply now.

Like to find out more? For a confidential discussion please contact: Sandesh Ban at or

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.


  • Admin Officer

    1 week ago


    Canberra, ACT, Australia Veris Full time

    **About Us**Veris is a market leading national survey, spatial and planning consulting business. With over 500 professionals working across Australia Veris combines innovative technologies with some of Australia's best spatial experience to deliver an integrated approach to the full project life cycle, from initial planning and feasibility through to...


  • Canberra, ACT, Australia CIVIUM Full time $104,000 - $130,878 per year

    Keep things moving, stay organised, and support a high-performing team.We are looking for a proactive and detail-focused Maintenance Admin Officer to join our maintenance operations team. In this role, you will play a key part in ensuring that work orders are processed efficiently, jobs are scheduled accurately, and records are kept up to date.You will work...


  • Canberra, ACT, Australia Civium Full time

    OverviewAdd expected salary to your profile for insightsKeep things moving, stay organised, and support a high-performing team.We are looking for a proactive and detail-focused Maintenance Admin Officer to join our maintenance operations team.In this role, you will play a key part in ensuring that work orders are processed efficiently, jobs are scheduled...

  • Admin Assistant

    1 week ago


    Canberra, ACT, Australia Hudson Australia Full time

    National NFP organisation is looking for an Administration Officer to support their HR team. The incumbent needs to be aware of processes in HR and have the motivations and admin skills to keep going with work. Your Admin support role be assist in providing effective and timely HR operational services to the organisation.**Duties and Responsibilities**:-...


  • Canberra, ACT, Australia CIVIUM Full time

    OverviewAdd expected salary to your profile for insightsKeep things moving, stay organised, and support a high-performing team.We are looking for a proactive and detail-focused Maintenance Admin Officer to join our maintenance operations team. In this role, you will play a key part in ensuring that work orders are processed efficiently, jobs are scheduled...


  • Canberra, ACT, Australia TP Dynamics Pty Ltd Full time $104,000 - $130,878 per year

    We are seeking a motivated and organised individual to join our dynamic team as a Sales & Office Admin Support. This role is ideal for someone with strong communication and organisational skills, who enjoys supporting a busy office and helping drive sales.Key responsibilities include:Responding to emails and phone enquiriesCold calling and following up with...

  • Admin Assistant

    5 days ago


    Canberra, ACT, Australia Perigon Group Full time

    $75k - $85k + super- Based in Banksmeadow- Full-time permanent positionOur client is a well-known Global Retail Company Seeking a confident and proactive Admin Assistant to support Senior Managers.- $75k - $85k + super- Based on Banksmeadow- Full-time permanent position**KEY ACCOUNTABILITY**Support our Executive managers in a timely and professional manner....

  • Admin Assistant

    1 week ago


    Canberra, ACT, Australia Hudson Australia Full time

    NFP organisation is looking for an Administration Officer to support their HR team. Your Admin support role will be to assist in providing effective and timely HR operational services to the organisation.- Onsite parking available- WFH - HYBRID ROLE- Business hours are 9am-5pm,- flexible working days 0.8FTE OR FT- Role is immediately available to...


  • Canberra, ACT, Australia Bell-Air Conditioning Pty Ltd Full time $60,000 - $80,000 per year

    Office Admin and Accounts Service Coordinatorrequired for Air conditioning company in FyshwickPreferably experienced in MYOBPosition requiresMaintain records and invoicingaccounts payable and receivablecoordination of jobsGeneral office admin


  • Canberra, ACT, Australia Advanced Design Technology Pty Ltd Full time

    Assist in the provision of financial management services- Provide administrative support- Expanding, privately owned Australian company**Join Our Team as an Admin & Finance Assistant**Are you a problem solver with exceptional interpersonal skills and a talent for planning and organising? Are you adaptable and passionate about maintaining efficient...