Success Manager

Success Manager

WORKSFORYOU AUSTRALIALocation: Wagga Wagga, NSW (with planned travel to Canberra & Bathurst)

About Worksforyou...

Works For You is a leading labour hire, recruitment, and staffing solutions provider that has grown from our Wagga Wagga roots to service multiple cities across NSW and the ACT. Over 8 years, we've proudly employed over 5,000 people, connecting businesses with reliable, enthusiastic workers while creating meaningful opportunities for athletes and students through partnerships with major sporting clubs and universities.

We're more than a staffing agency—we're an extension of our clients' businesses, and we're looking for a Success Manager to help us strengthen and grow these vital relationships.

The Role

As a Success Manager, you'll be the key point of contact for our clients across Wagga Wagga, Canberra, and Bathurst. You'll ensure exceptional service delivery, build lasting partnerships, and drive client satisfaction and retention. This is a relationship-focused role where you'll work closely with businesses of all sizes—from local companies to global corporations—across industries including agriculture, hospitality, construction, landscaping, events, and administration.

Key Responsibilities

Client Relationship Management - Serve as the primary contact for assigned client accounts across three key locations - Conduct regular check-ins and site visits to ensure service quality and client satisfaction - Proactively identify client needs and deliver tailored staffing solutions - Build trust and position Works For You as an essential partner in clients' operations

Service Delivery & Problem Solving - Coordinate staffing requirements, ensuring the right workers are matched to each client's needs - Address and resolve any issues quickly and professionally - Monitor placement success rates and gather feedback for continuous improvement - Ensure compliance with certification requirements and safety standards

Business Growth - Identify opportunities to expand services within existing accounts - Support new client onboarding and integration - Collaborate with internal teams to fulfill large-scale staffing requests (including 100+ staff events) - Contribute to strategic planning for regional growth

Travel & Territory Management - Travel regularly between Wagga Wagga, Canberra, and Bathurst to maintain strong client relationships - Manage your schedule effectively to maximize face-to-face client engagement - Represent Works For You professionally at client sites, events, and industry functions

What We're Looking ForEssential Skills & Experience

• Proven experience in account management, client success, or relationship management roles
• Strong communication and interpersonal skills with the ability to build rapport quickly
• Problem-solving mindset with a proactive, solutions-focused approach
• Excellent organizational skills and ability to manage multiple priorities
• Comfortable with regular regional travel and flexible working arrangements
• Valid driver's license (essential)

Desirable Attributes

• Experience in recruitment, labour hire, or staffing industries
• Knowledge of construction, hospitality, agriculture, or events sectors
• Familiarity with the Wagga Wagga, Canberra, or Bathurst business communities
• CRM experience (we use )
• Passion for connecting people with opportunities and making a real impact

What We Offer

Competitive Salary Package - Attractive base salary commensurate with experience - Company car provided - Company phone provided - Travel expenses covered

Professional Growth - Be part of a growing business with national expansion goals - Opportunity to shape client success strategies across multiple locations - Work with diverse industries and high-profile clients including major sporting clubs and universities - Supportive team environment with a focus on innovation and excellence

Work-Life Balance - Flexible working arrangements - Based in Wagga Wagga with structured travel to Canberra and Bathurst - Be part of a team that values results and relationships over rigid schedules

Why Join Works For You?

• Established & Growing: 8 years of success with expansion across NSW and ACT
• Meaningful Work: Help businesses thrive while creating opportunities for over 5,000 workers
• Diverse Clients: From local businesses to global corporations, sporting clubs to universities
• Collaborative Culture: Join a tight-knit team of 6-10 professionals who are passionate about what they do
• National Ambitions: Be part of our journey to become a national brand

How to Apply

If you're ready to take ownership of client success across three dynamic regions and be a key player in our continued growth, we'd love to hear from you.

To apply, please send your resume and a brief cover letter to:

Applications close: 17th December 2025

Worksforyou is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Worksforyou | Connecting businesses with reliable workers since 2017