Customer Care Coordinator

1 day ago

Portland VIC Australia Healthcare Australia Full time $60,000 - $80,000 per year
Company Description

At Healthcare Australia (HCA), we are united by a shared commitment: to provide exceptional care to those who need it most. We believe that every person deserves to be treated with dignity and respect, especially in circumstances where they are most vulnerable. This is more than just a job; it is an opportunity to use your skills to create a profound and positive impact on the lives of individuals in our care. At HCA, this is where care begins.

Job Description

About the role:

Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Care Manager to join our dedicated team, supporting clients across the Portland/ Warrnambool region. 

In this client-facing role, you will be the primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise.  Monetary incentives are offered for generating qualified home care leads and contributing to sustainable business development.  You'll be responsible for delivering high-quality, personalised services and developing strong relationships with clients and their support networks. You will also:

  • Act as the main contact for clients, delivering exceptional service and tailored home care solutions.
  • Build strong relationships with clients and families to understand their needs and develop personalised care plans that promote independence and wellbeing.
  • Monitor service delivery and client satisfaction through regular communication and reviews.
  • Collaborate with nurses, allied health professionals, and internal teams to coordinate care and ensure efficient service delivery.
  • Support new client enquiries and onboarding with empathy, and help match suitable care workers to client needs

Lets talk about you

Coming from the Home Care sector or other health-related services you'll bring strong communication and relationship-building skills with a customer-first approach.  The role suits someone who enjoys a results-driven business with clear targets and deadlines.

You'll need to be comfortable using usual corporate communication systems and CRM tools and can work independently.  Any event or marketing experience such as attending expo's is a bonus

Mandatory Requirement - A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.

With HCA you'll be rewarded with:

  • A fabulous discount on BUPA Private health Insurance – 7% 
  • Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
  • Access to extra leave with a day off for your birthday plus a rewards and benefits platform
  • Salary Packaging - novated leasing available with Smart group 
  • Be part of a well-respected Australian based organisation of more than 3,000 employees
  • Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

At HCA we are committed to embracing diversity and committed to providing a safe working environment.  Veterans are encouraged to apply.

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