Business Operations SME

• Be the heartbeat of Ausgrid's battery operations; supporting continuity, coordination & engagement across the program
• Permanent Full Time | Starting from $127, %Super
• Enjoy a 9 day fortnight in support of work life balance
• Join us at our Honeysuckle, Newcastle HQ | Flexible hybrid work model

About Ausgrid – we're wired for good

We're the largest distributor of electricity
on Australia's east coast, which means over two million homes and businesses rely on our good work. We're here at the heart of the energy transition, and we're driven by a powerful purpose to make electricity accessible for all.

It's an exciting new chapter for our company
with each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we're in search of exceptional talent to help us achieve our goals.

Everyone's job is important here. Our customers come from all walks of life, and so do we. We're committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

See yourself working here

As the Business Operations SME, you'll be the central coordination point supporting the operations of Ausgrid's Distributed Battery team. Reporting to the Asset Performance Manager, you'll play an important role in assisting with the establishment of new processes, systems, and ways of working, while also helping to ensure the day-to-day business and operational activities of the program run smoothly. Your work will span program support and coordination, operational workflows, system and process support, stakeholder and community engagement, and the ongoing operations of the battery team.

This role calls for a self-starter and great communicator, someone who can work closely with the Asset Performance Manager, provide dependable business support and enable clear, timely communication with internal teams, suppliers, commercial partners and the community.

What you'll do:

• Provide coordination and operational support to the Asset Manager and the broader Battery team, ensuring day-to-day business activities are well organised and aligned.
• Support program delivery across commercial administration, project development, commissioning, and ongoing operations, helping maintain continuity across all lifecycle stages.
• Prepare professional documentation including reports, briefing notes, presentations, contractual notices, and meeting minutes, ensuring clear, accurate, and timely communication to executives, partners, suppliers, and community stakeholders.
• Assist with financial processes by raising purchase orders and reconciling invoices in SAP, and monitoring budget expenditure to support cost control and financial reporting.
• Maintain key operational records such as service tickets, outage and interruption logs, compliance data, and CRM records.
• Enable effective stakeholder engagement by supporting internal meetings, coordinating community engagement activities, and facilitating external partner sessions, site visits, and launch events.
• Support compliance and quality initiatives by maintaining high-standard documentation processes, assisting with ISO 9001 readiness, and tracking corrective actions.
• Contribute to process and system improvements by documenting workflows, supporting system testing, and helping embed enhancements into business-as-usual operations.
• Assist team coordination through managing action registers, shared inboxes, calendars.
• Support asset management governance by assisting with warranty claims, ensuring structured use of SAP and Asset Management Plans, and maintaining performance visibility.

What you bring to the role

Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.

You're a detail driven business operations professional with a passion for everything you do. You thrive in dynamic environments and bring a proactive, solutions-focused mindset to your daily work. You're quick to spot issues, propose practical solutions, and take decisive action to get things done.

You'll also bring:

• Demonstrated applied sound business acumen and commercial knowledge.
• Proven experience to proactively develop and initiate new improved processes.
• Demonstrated experience in managing the implementation of business improvement projects.
• Superior communication (oral and written) skills with experience in presenting, collaboration and building relationships.
• Demonstrated experience in leadership and technical support skills.
• Possess and proven superior analytical and problem resolution skills with strong attention to detail.
• Prioritise workload and manage time effectively to ensure adherence to deadlines.
• Self-motivating qualities with demonstrated experience to think laterally and innovatively.
• Highly proficient computer application.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, our benefits support your work here, and your life out there.

Celebrate success every day with our employee recognition program to bring out each other's best. Looking to grow professionally? We've got you covered with study assistance, secondments, training and mentors, whose advice you'll keep wherever you go.

We're proud to offer gender-neutral parental leave to balance work when growing your family. And if you're caring for elderly parents, our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid, it's all about supporting you in every aspect of life.

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent Team

Application close date: 2 October 2025
(please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.