Senior Customer Solutions Engineer

We're looking for a thoughtful and technically skilled Senior Customer Solutions Engineer to join our team. In this role, you'll work closely with customers and internal teams to design and deliver tailored network solutions, while also mentoring others and helping build team capability. If you're passionate about solving problems, sharing knowledge, and creating meaningful impact through technology, we'd love to hear from you.

At Aussie Broadband we believe
difference
is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud
Equal Opportunity Employer
, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a
B Corp Certified company
, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community
through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it –
We have been named one of the top employers in Australia by
HRD magazine
.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let's Talk About You
You're someone who leads with empathy and curiosity, and you're energised by helping others solve complex problems. You bring a thoughtful and collaborative approach to technical work, and you enjoy guiding both customers and teammates toward meaningful outcomes. You're passionate about learning, sharing knowledge, and creating solutions that make a real difference.

• Have a strong understanding of business and enterprise telecommunications, including NBN access technologies, fibre, VoIP, and data centre cross-connects.
• Are experienced in implementing SD-WAN, MPLS, and Layer 2 networks across a range of scales.
• Hold hands-on experience and certifications in Cisco and/or Fortinet (e.g. CCNA, NSE4/5).
• Have worked with Hosted Phone Systems, Cloud Connect, and Managed Routers.
• Enjoy continuous learning and quickly adapt to new technologies.
• Have coached or mentored other technical team members and enjoy supporting their growth.
• Solve problems with care and creativity, and work well both independently and within a team.
• Communicate clearly and kindly, especially when navigating change or complexity.

How will you support our "Why?"
As our Senior Customer Solutions Engineer, you'll help bring our values to life by designing and delivering thoughtful, customer-focused solutions. You'll work closely with customers, sales, and technical teams to ensure our services are implemented smoothly and with care. You'll also play a key role in supporting and uplifting your teammates, helping us grow our capability together.

• Liaise with customers to understand their needs and design tailored connectivity and infrastructure solutions.
• Collaborate with Sales to create detailed configurations that support customer goals.
• Configure network infrastructure across a range of hardware and software platforms (e.g. Cisco, Fortinet, Meraki).
• Support installation teams to ensure smooth service delivery.
• Provide clear handover documentation to our Customer Operations team.
• Conduct product research and liaise with Strategic Products and Marketing teams.
• Stay up to date with our product set and network capabilities.
• Guide and support your team, helping build capability and confidence.
• Motivate the team to achieve shared goals and individual growth.

Ready to join?
Hit the
*apply button*
to submit your application
and our fantastic team will be in touch

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at

Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out