DESK Consultant

1 week ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year

DESK Consultant *2 Roles Available —one full-time permanent and one fixed-term/secondment - 9 months .

See Yourself in the team

The technology division delivers the Group's world leading information technology capability. The End User Experience Platform are committed to 'Driving better experiences for our colleagues'. They are responsible for enabling our colleagues to work securely from any device, anytime, anywhere.

DE?K are a dedicated group of tech specialists within our End User Experience team who look after all IT support needs for our CommBank campus sites.

Do work that matters

You will be responsible for ensuring the continuity of technology services by providing timely, high quality IT solutions to our colleagues. You will work collaboratively to identify and drive service improvements on planned and reactive maintenance as well as driving process improvement initiatives.

In this role, your ability to build strong relationships with colleagues at all levels will ensure the expedited and fit for purpose planned and reactive maintenance of technology tools and services for your staff.

Your skills and experience

You will be an experienced technical support specialist, guided by ITSM best practice principles. Your excellent communication, interpersonal and stakeholder management skills will be key to your success in this role.

In your skills toolkit, we'd be keen to see;

  • Level 1/ Level 2 Tech support experience for: Windows and MacOS, VPN Solutions, iOS platforms
  • General IT knowledge with a passion for learning new technologies
  • Demonstrated ability to maintain composure in high velocity situations
  • Ability to navigate through ambiguity to gather relevant information and deliver informed, risk sensitive and evidence based solutions
  • Proactive approach to problem solving and task management
  • Excellent organisation and time management skills with the ability to prioritise effectively, and the flexibility to pivot as required

This Tech Support role has some atypical requirements including rotation based working (across 4 Sydney campus sites).

What's in it for you

  • An inclusive, and collaborative team led by a true advocate for the team
  • Excellent career progression opportunities
  • Limitless learning, personal and professional development opportunities
  • Competitive remuneration with performance based bonus incentives
  • Enviable employee benefits across banking, health and education

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 05/10/2025

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