First Response Case Worker

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role matters

The First Response Team provides over-the-phone intervention, triage and case management to individuals and families throughout the South-East region of Queensland. As a First Response Case Worker you will work effectively with other members of the team in Brisbane City and across South East Queensland to provide a comprehensive service that reflects the vision, mission and values of The Salvation Army.

The individuals and/or families at risk, or experiencing homelessness, are provided an initial assessment, appropriate referral, with development and implementation of person led case plans that achieve set outcomes. This support is achieved through person-centred case management incorporating resilience, trauma informed and strengths-based practices.

This is a permanent full-time role. This role will be based at Southport, Gold Coast.

The role you could play
- Answer calls in a timely manner, providing initial response and assessment, inclusive of needs, risks and vulnerabilities
- Respond to Walk ins on site and providing assessment and referral as appropriate
- Establish relationships with individuals who access the service, that encourage self-determination and participation
- Provide case management support to individuals in accordance with TSA case management models and standards of practice
- Develop individual case plans in collaboration with clients and include a range of interventions that address the needs or goals of clients, as well as barriers to achieving those
- Assist clients to access support services and establish community supports, and where needed are assisted through advocacy with service providers

What you will bring
- Tertiary qualification in Community Services, Social Work or related field. A degree level qualification is preferred
- Relevant experience in a social service environment including in client assessment and case management
- Previous experience providing case management type support over the phone preferred
- QLD Working with Children Check
- Driver’s Licence
- First Aid Certificate
- A willingness to undergo a National Police Check

What we offer
- Maybe eligible to NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_