Microsoft Dynamics 365 CRM Functional Lead

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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Short Description: Microsoft Dynamics CRM Functional Lead

Location : Brisbane, Australia

Salary:

AUD 150, ,215 ( Annual Gross)

Please Note:- The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.

Roles and Responsibilities:

• Interact with business functional users and business stakeholders to understand business requirements
• Create Epics, Features, User Stories and Acceptance Criteria when required
• Do a Fit/ Gap analysis of the business requirements and propose solution for the identified gaps
• Prepare wireframes, process flows/maps and presentations around system design
• Create functional solution design to address business, interface, and performance requirements
• Configure D365 CRM product based on requirements
• Conduct end-user and admin training sessions, show and tell sessions and provide tailored demonstrations of the technology solution
• Review of Functional test cases based on acceptance criteria
• Serve as clients' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirement

Skill / Competencies

ESSENTIAL

• Experience as a functional lead on end-to-end Dynamics 365 Customer Engagement implementations
• Experience on preparing process flows using Visio, PowerPoint, or any other tool.
• Good understanding of Dynamics 365 security model
• Hands-on experience in D365 CRM product configurations

PREFERRED

• Experience in User Training and Showcases
• Experience in working in Agile projects and using tools such as JIRA, Azure DevOps
• Excellent interpersonal, written, and oral communication skills, and ability to initiate conversations proactively

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Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

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